Bella Vista, Castle Hill, Chatswood, Epping, Hurstville, Strathfield & Parramatta

Casual | 3 – 4 days per week

Matrix Education is hiring part time Customer Service Representatives to join the team at our Bella Vista, Castle Hill, Chatswood, Epping, Hurstville, Strathfield and Parramatta locations. Working hours are 3 to 4 days per week, including at least one weekend shift.

As a Customer Service Representative, you will provide a range of administrative services to our customers, contribute to continuously improving processes to satisfy customer needs whilst building and maintaining strong relationships with all client bases. Full on-the-job training and support is provided.

Thepositionisidealforacustomerserviceprofessionalwhoislookingtotakethenextstepintheircareerandgrowwithinanorganisation.

Customer Service Representative

Bella Vista, Castle Hill, Chatswood, Epping, Hurstville, Strathfield & Parramatta

Casual | 3 – 4 days per week

Matrix Education is hiring part time Customer Service Representatives to join the team at our Bella Vista, Castle Hill, Chatswood, Epping, Hurstville, Strathfield and Parramatta locations. Working hours are 3 to 4 days per week, including at least one weekend shift.

As a Customer Service Representative, you will provide a range of administrative services to our customers, contribute to continuously improving processes to satisfy customer needs whilst building and maintaining strong relationships with all client bases.



Full on-the-job training and support is provided.

Thepositionisidealforacustomerserviceprofessionalwhoislookingtotakethenextstepintheircareerandgrowwithinanorganisation.

What you’ll do…

- DaytodayoperationalmanagementoftheMatrixcampus.
- Respondingtoinboundtelephone,emailandfacetofaceenquiries.
- Makingoutboundsalesandengagementcalls.
- Ownershipofendtoendenrolmentmanagement,fromtriallessons,enrolmenttoretention.
- ManagementofcustomerprofilesandenrolmentsontheCRM.
- Deliveryofinternalcommunicationsatthecampuslevel.
- Providingsupporttostaffandstudentsonsite.
- Ad hoc administrative duties.

What you’ll need…

- Minimumtwoyears’experienceincustomerservice,administrationorcallcentre.
- Outstandingverbalandwrittencommunicationskills,withaconfident,politeandprofessionalapproach.
- Keenattentiontodetailwhendocumentingandenteringinformation.
- Abilitytoremaincalmandfocusedduringbusyperiods.
- Flexibleattitude,hard-workingandresultsdriven.
- Friendlyandapproachablenature–yougenuinelyenjoyhelpingothers.
- Strongproblem-solvingskills–youthinkonyourfeetandstaycomposedunderpressure.
- Greatmultitaskingabilities–handlingcallswhileupdatingsystemsandnotes.
- ExperienceusingCRMsystems(SalesforceCRMexperienceisabigplus).

A few of our perks…

- Convenient campus locations across Sydney,
- Modern, open-office workplace,
- Competitive remuneration rates,
- Open and collaborative management team,
- Amazing facilities.

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📌 Customer Service Representative (Strathfield)
🏢 Matrix Education
📍 Strathfield