Job Description
/n /n Company Description/n /n /n Anne’s Pantry is a successful and well-established group of Bakery Cafe stores specializing in handmade baked products and barista made coffee. Our specialty is made to order Banh Mi rolls which account for over 40% of our daily sales. /n Over the next year we expect to further expand into Franchising and plan to roll out Franchised stores at a rate of 1-2 per year initially. The longer term plan is to have 15+ stores in the next 5 years. /n /n /n

Job Description
/n /n /n Role description and purpose /n The Anne’s Pantry Store Manager is responsible for managing the daily operations of the selected Anne’s Pantry store. /n The Store Manager is responsible for managing the development of their store, with overall responsibility for the operational & financial performance of the store, and includes being: /n /n
- the custodian of the Anne's Pantry brand, delivering exceptional standards of quality, service and product within your store in line with organizational values and objectives. /n
- developing the team in line with the learning & development, succession planning and growth strategies of the business. /n /n /n

Key responsibilities
/n Store management: You will work in the store(s) to support the daily operations as outlined below. /n /n
- Support your store as required. /n




- Conduct staff recruitment and training. /n
- Oversee rostering to meet key KPI’s (key performance indicators) /n
- Oversee ordering to meet key KPI’s (key performance indicators) /n
- Complete general administration inc Deputy, Xero. /n
- Maintain COGS and labour rates at required levels. /n
- Support New Store opens. /n
- Support Franchisee training in store if required /n
- Help build Standard Operating Procedures (SOP’s) /n
- Complete Compliance and store audits. /n
- Help develop AP 5 Steps of Service /n
- Respond to emails/phone calls promptly and create action plans accordingly. /n
- Respond promptly to all customer enquiries and reviews. /n
- Roll out marketing plans. /n /n /n Experience requirements. /n /n
- Experience working in hospitality. 2
- 3 years /n
- Rostering experience /n
- Staff and Team management experience /n
- Hiring and Training experience /n /n /n /n Additional Information/n /n /n Skills / Knowledge. (These skills will come with on the job training ) /n /n
- Hospitality Management skills /n
- Rostering skills /n
- Customer service skills /n
- Training skills /n /n /n Personal Attributes /n /n
- Leader /n
- Results driven. /n
- Skilled /n
- Problem solver /n /n /n

📌 Store Manager (Melbourne)
🏢 Anne's Pantry
📍 Melbourne