Job Description
/n /n Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com. /n Axiom Technologies is an Equal Opportunity Employer and encourage applicants from all backgrounds and gender to apply, including, Aboriginal and Torres Strait Islander candidates /n Roles and

Responsibilities:
/n /n
- Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc) /n
- Understanding of Windows 7 & 10 operating system /n
- Assisting with configuring/troubleshooting of Software and Hardware /n
- Experience working with ServiceNow to log, track, close tickets /n
- Experience in resolving IT issues via phone/email/chat /n
- Excellent telephone etiquettes and customer service /n
- Excellent troubleshooting skills /n
- Knowledge of Microsoft based operating systems with emphasis on Windows X /n
- Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation,



Windows laptop & Mac books, Desktop, Multi-functional devices (MFD) , Mobile & Tablets) /n
- Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint. /n
- Basic understanding of PC hardware set-up and configuration. /n
- Should have good understanding of infrastructure management processes; Understanding of ITIL framework is needed. /n
- Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, open to work in shifts /n
- Willingness to work in 9 x 5 support environment including working on Weekends and Holidays. /n
- Excellent time management skills and ability to work under pressure /n
- Continuous commitment to career development /n /n Experience in a similar role /n /n
- IT Service Desk experience 2+ Years /n /n What next? /n If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [email protected] /n /n

📌 Service Desk Analyst (Melbourne)
🏢 Axiom Technologies Group
📍 Melbourne