Job Description
IT Support Officer role (Level 1 & 2) with Government Organisation/n IT Support Officer | Level 1 & 2 Support Perth, WA | Full-Time Contract OpportunityGovernment Organisation
- Level 4 /n Hays Technology is currently partnering with a large government organisation seeking an experienced IT Support Officer to join their internal technology team.
This is an excellent opportunity for a customer-focused IT professional who enjoys working across desktop support, end-user computing, mobile devices and enterprise technology environments. /n

About the Role
Working within a busy ICT Service Delivery team, you will provide Level 1 and Level 2 technical support to internal users, ensuring incidents and service requests are resolved efficiently and in line with ITIL best practices.
You will play a key role in maintaining a stable and secure desktop environment while providing hands-on support across a diverse range of technologies and business applications. /n

Key Responsibilities
/n /n
- Provide Level 1 and Level 2 support for desktop, laptop, software and peripheral issues /n
- Diagnose, troubleshoot and resolve incidents and service requests through the Service Desk /n
- Install, configure and maintain end-user devices and desktop environments /n
- Administer user accounts, email access, VPN connectivity and printer services /n
- Support mobile devices and endpoint technologies /n
- Maintain accurate IT asset and software licensing records /n




- Support video conferencing systems, smart meeting rooms and collaboration technologies /n
- Assist with desktop infrastructure maintenance and business continuity activities /n
- Document technical procedures and resolutions to improve service delivery /n
- Escalate complex issues to appropriate technical teams when required /n Skills & Experience/n /n
- Previous experience within a Service Desk, Desktop Support or IT Support role /n
- Strong knowledge of Windows desktop environments, hardware and peripheral support /n
- Experience working within an ITIL-based support environment /n
- Excellent troubleshooting, analytical and problem-solving skills /n
- Strong communication and customer service focus /n
- Experience supporting user accounts, remote access and networking fundamentals /n
- Exposure to Mobile Device Management (MDM) platforms such as Intune highly regarded /n
- Experience with Azure Virtual Desktop or remote desktop environments is advantageous /n What's on Offer?/n /n
- Opportunity to work within a large and established government environment /n
- Diverse and hands-on technical support role /n
- Cooperative team culture /n
- Competitive contract rates /n
- Potential for extension /n If you're an experienced IT Support professional looking for your next opportunity, apply now or contact the Hays Technology team for a confidential discussion.#3016162/n

📌 IT Support Officer (Perth)
🏢 Hays
📍 Perth