Job Description
/n Description/n /n We are seeking a Customer Service Coordinator to join our Customer Service Team for a 12 month fixed term contract. /n Based in our busy Australian head office located in Sydney CBD, this role offers an exciting opportunity to join our team. /n /n Responsibilities/n /n /n
- This position will work across the customer service department on various tasks/duties to achieve greater efficiencies while operating within company guidelines and with a customer focus. /n
- Accurately and professionally process customer requests, in an efficient and timely manner within the customer service team. /n
- Participate in all areas of Export and Import Cargo bookings, documentation and container release tasks. /n
- Ensure compliance with regulatory requirements. /n
- Assist in resolving enquiries for both internal and external customers in a timely and professional manner related to Shipment, documentation, Invoices and claims. /n
- Comply and follow Hapag-Lloyd standard operating procedures and local area guideline to perform their task as customer service coordinator.



/n /n Skills and Experience /n /n
- Open-Minded & Positive Attitude /n
- Customer Focus with a proactive customer service mentality /n
- Problem-solving mindset /n
- Effective communication skills and ability to take initiative. /n
- Ability to work under pressure /n
- Enthusiast team player /n
- Proficiency with basic user application systems (e.g. MS Office Suite) /n
- Very good command of written and spoken English. /n /n /n Ideal candidates would also have: /n /n
- Basic work experience in liner shipping or freight forwarding. /n
- Knowledge of/proficiency with specific CRMS, and user application systems (e.g. Salesforce, SAP) /n /n /n Perks and Benefits include: /n /n
- Fulfilling career with a supportive team /n
- Continuous development opportunities /n
- Cooperative work environment /n
- Hybrid work arrangements after probation completion /n
- Monthly events and celebrations. /n /n /n /n

📌 Customer Service Coordinator (Sydney)
🏢 Hapag-Lloyd
📍 Sydney