Duty Manager - Salary + Super, 5 weeks annual leave + leave loading

DUTY MANAGER – PART-TIME OR FULL-TIME
Salary + Super, 5 weeks annual leave + leave loading

Take the next step in your hospitality career!
Laurieton United Services Club | Camden Haven

Are you a passionate hospitality professional with great leadership skills and a talent for bringing people together? Are you ready to take the next step in your career?

Laurieton United Services Club is looking for an enthusiastic, confident and motivated Part-Time or Full-Time Duty Manager to join our team of Duty Managers.

We proudly run both Laurieton Services Club and Kew Country Club. We’re a lively, community-focused organisation offering great hospitality, entertainment and social experiences to our members and guests.

THE ROLE

As Duty Manager, you’ll be accountable for the efficient day-to-day running of all Club services and amenities. You’ll make sure everything runs smoothly and that the Club is safe, welcoming and enjoyable for staff, members and guests.

You’ll be a hands-on leader. You’ll supervise all staff on shift, working through their supervisors, and you’ll make operational decisions as they come up. Through leadership, coaching and mentoring, you’ll keep our standards of service, safety and compliance high.

We’re looking for someone approachable and organised who is confident taking responsibility. You’ll need to think on your feet, lead by example and handle challenges professionally.

Flexibility is essential. You’ll need to be available for both day and night shifts, including weekends and public holidays.

WHAT YOU’LL BE DOING





Every shift brings something different! Your responsibilities will include:

Overseeing daily Club operations and making sure service runs smoothly across departments

Leading, supporting, training and coordinating staff, including Level 4 Supervisors

Allocating work, monitoring staffing levels and adjusting rosters where needed, within labour budgets

Managing cash operations, including safe balancing, tills, banking, TAB, Keno and poker machine clearances

Opening and closing the Club securely, following procedures, and managing related security matters

Handling patron feedback and staff concerns, and resolving complaints and conflicts calmly and professionally, or passing them to the right Manager

Monitoring bar operations, including beer keg levels and stock requirements

Supporting TAB operations and making sure racing guides and materials are available

Keeping the Club compliant with its policies, RSA, RCG and Work Health & Safety requirements

WHAT WE’RE LOOKING FOR

Experience in a management or supervisory role in a club or similar hospitality venue

Current RSA and RCG (Responsible Conduct of Gambling)

Availability across day and night shifts, weekends and public holidays

Highly regarded:





Advanced Responsible Conduct of Gambling (ARCG)

Experience with cash, safe and banking procedures

Confidence using POS systems and MS Office

Experience working to a budget and managing labour costs

You’ll also bring:

Excellent written and verbal communication, and the ability to lead, train and motivate a team

A commitment to customer service excellence

Confidence making decisions, solving problems and managing challenging situations

Strong organisation and time management, with the ability to multi-task and meet deadlines

Reliability, attention to detail and the ability to work unsupervised

Excellent personal presentation and the ability to keep matters confidential

Honesty, integrity and a positive, can-do attitude

Most importantly, we’re looking for someone who leads by example, takes pride in their work and enjoys being part of a team.

WHY JOIN OUR TEAM?

When you join Laurieton United Services Club, you’re joining more than just a workplace. You’ll enjoy:

A friendly, supportive and energetic team environment

Competitive pay and staff benefits

Opportunities to develop your leadership skills and grow your hospitality career

A varied and rewarding role where no two shifts are quite the same

Working in the beautiful Camden Haven region

Being part of an organisation that plays an important role in its local community

READY TO TAKE THE NEXT STEP?

If you’re a confident hospitality skilled who enjoys leading people, delivering great service and keeping things running smoothly, we’d love to hear from you!

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📌 Duty Manager - Salary + Super, 5 weeks annual leave + leave loading (Port Macquarie-Hastings Council)
🏢 Laurieton United Services Club
📍 Port Macquarie-Hastings Council