- $38.89 per hour plus super
- Contract until 31/12/2026
- Casual hours, 35 hours per week

About the company

Karlka Recruiting Group has partnered with a State Government organisation to engage a Shared Services Support Officer. This position is located in Dubbo, NSW for an initial contract until 31/12/2026.

About the Position

The Shared Services Support Officer provides customer service and transaction processing support in a high-volume contact centre environment. The role delivers first contact resolution across multiple customer channels while ensuring accurate and compliant service delivery.

Duties

- Provide high-quality customer service and resolve enquiries from internal and external customers
- Process transactions accurately and efficiently using established procedures, templates and knowledge resources
- Identify and elevate customer issues, service disruptions and customer experience trends
- Utilise multiple systems and communication tools simultaneously to manage workload and document interactions
- Meet individual KPIs and contribute to team objectives through knowledge sharing and collaboration
- Participate in quality assessments,



training activities and operational performance discussions

Requirements/Skills

- Experience in a customer-centric service environment such as a contact centre, service centre, shared service, corporate or managed service environment
- Ability to adapt, learn and implement current processes and procedures
- Ability to build rapport, understand customer requirements and deliver positive customer experiences from first contact
- Experience using multiple systems and the ability to learn new technology quickly
- Typing speed of at least 40 words per minute with greater than 85% accuracy
- Cleared Police Check issued within the last 6 months or willingness to obtain one
- Ability to provide two professional reference checks

Benefits working with this Client

- $38.89 per hour plus super
- Contract until 31/12/2026
- Casual hours, 35 hours per week

Benefits working with Karlka Recruiting Group

- Weekly pay
- Ongoing support: Pre, during and post placement
- Dedicated consultant per contract
- Employee Assistance Program available
- Our agency supports Indigenous communities

#J-18808-Ljbffr

📌 Shared Services Support Officer (Dubbo)
🏢 Karlka Recruiting Group
📍 Dubbo