Prestige Consulting Services Pty Ltd is seeking a friendly IT helpdesk specialist in Sydney. You will respond to inbound tickets, calls and chat within SLAs, diagnose issues, and provide explicit guidance to non-technical users.
You will escalate complex faults to IT Analysts or Cybersecurity teams, keep ticket histories, and ensure resolution paths are documented. Prior helpdesk experience and familiarity with Windows and macOS are important; IT support certification is a plus.
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📌 First-Line IT Helpdesk Technician (Sydney)
🏢 Prestige Consulting Services
📍 Sydney
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