NDIS Support Coordinator - Level 2 and 3 | New South Wales

Make a meaningful difference. Champion choice, inclusion and independence.

Are you passionate about human rights, social justice, disability advocacy and empowering people to live life on their own terms?

Chosen Family is looking for a compassionate, capable and motivated NDIS Support Coordinator (Level 2 and/or Level 3) to join our growing team in Sydney.

This is an opportunity for someone who believes that quality support coordination goes beyond managing NDIS plans. It is about building meaningful relationships, navigating complex systems, advocating for participant rights, and helping people achieve greater independence and control over their lives.

We require experience in Support Coordination. Experience in Social Work, Mental Health, Community Services, Psychology, Case Management and other related disciplines are an advantage,

If you are values-driven, resourceful and committed to person-centred practice, we would love to hear from you!

ABOUT CHOSEN FAMILY

Chosen Family is an NDIS service provider committed to delivering inclusive, person-centred and empowering support.

We believe everyone deserves to feel respected, valued, heard and supported, regardless of their disability, identity, background or circumstances.

We are proud allies and advocates of diversity, equity and inclusion, with a particular commitment to creating safe, affirming and neurodiversity-affirming environments for participants, including members of the LGBTQIA+ community.

Our approach is grounded in human rights, trauma-informed practice, cultural safety, dignity of risk, choice and control.

At Chosen Family, inclusion isn't just a statement. It's how we work.

ABOUT THE ROLE

We are seeking an experienced NDIS Support Coordinator – Level 2 and/or Level 3 to manage a diverse caseload of participants across Sydney, NSW.

This is a casual part-time position. You will work closely with NDIS participants, their families, carers, allied health professionals, support workers and other service providers to ensure their NDIS plans are implemented effectively and their individual goals remain at the centre of every decision.

The role will involve supporting participants with varying levels of complexity, including psychosocial disability, mental health challenges, trauma backgrounds and complex support needs.

You will also have opportunities to contribute to service development, strengthen stakeholder relationships and help improve the quality of support coordination services.

KEY RESPONSIBILITIES

1. NDIS Support Coordination and Case Management

- Manage an allocated caseload of NDIS participants requiring Level 2 Support Coordination and/or Level 3 Specialist Support Coordination.
- Conduct participant assessments, identify support requirements and develop individualised action plans.
- Assist participants to understand and implement their NDIS plans.
- Coordinate access to appropriate disability, health, community and mainstream services.
- Monitor participant progress, identify barriers and implement appropriate strategies.
- Maintain accurate case notes, progress reports, service records and other required documentation.

2. Participant Advocacy and Capacity Building

- Promote participant choice, control, dignity, independence and informed decision-making.




- Advocate for participants when navigating complex service systems and accessing appropriate supports.
- Build participants' capacity to manage their own supports and make informed decisions.
- Apply trauma-informed, recovery-oriented and strengths-based approaches.
- Support meaningful community participation, social inclusion and improved quality of life.
- Identify and respond appropriately to risks, safeguarding concerns and changes in participant circumstances.

3. Stakeholder Engagement and Service Coordination

- Establish and maintain productive relationships with participants, families, carers and service providers.
- Liaise with Support Workers, allied health professionals, healthcare providers, housing services and government agencies.
- Facilitate collaborative planning and multidisciplinary communication.
- Identify service gaps and coordinate appropriate referrals.
- Manage stakeholder expectations and resolve service delivery issues professionally.

4. Compliance, Documentation and Quality Assurance

- Ensure support coordination activities align with relevant NDIS Practice Standards, applicable legislation and organisational policies.
- Monitor NDIS plan utilisation, budgets, service agreements and expenditure.
- Prepare progress reports, implementation reports and other required documentation.
- Maintain confidentiality and accurate participant records.
- Identify opportunities for continuous improvement and contribute to quality service delivery.

ABOUT YOU

We are looking for someone who combines professional capability with genuine empathy, strong advocacy skills and a commitment to inclusive practice.

Experience and Qualifications

Ideally, you will have:

- At least 18 months of experience working as an NDIS Support Coordinator.
- A sound understanding of NDIS plans, funding categories and how to support participants to use their funding effectively.
- Experience managing a varied caseload, prioritising tasks and meeting deadlines.
- Strong communication skills and the ability to build relationships with participants, families, providers and other stakeholders.
- Experience preparing reports, maintaining accurate case notes and monitoring participant budgets.
- The ability to identify risks, respond to concerns and elevate matters appropriately.
- A person-centred approach that promotes participant choice, control and capacity building.
- A clear understanding of the Support Coordinator’s role, professional boundaries and responsibilities.
- Relevant qualifications in disability, community services, social work or a related field.

Note: Relevant experience in other roles would be valuable alongside this, but direct Support Coordination experience would be a minimum requirement for this position.

Your Skills and Capabilities

You will ideally demonstrate:

- Experience supporting people with psychosocial disabilities, mental health challenges, trauma backgrounds or complex support needs.
- Robust understanding of person-centred, strengths-based, trauma-informed and recovery-oriented practice.
- Knowledge of the NDIS framework,



Support Coordination and relevant service systems, or a demonstrated willingness to develop this knowledge.
- Understanding of Psychosocial Recovery Coaching principles and capacity-building approaches.
- Excellent communication, interpersonal, negotiation and advocacy skills.
- Ability to establish rapport and build trusting relationships with people from diverse backgrounds.
- Strong organisational and time-management skills, including the ability to manage competing priorities and documentation requirements.
- Confidence working independently while collaborating effectively with a multidisciplinary team.
- Sound professional judgement, problem-solving skills and a commitment to participant safeguarding.

Most importantly, you will be someone who:

- Believes in human rights, equality, dignity and social inclusion.
- Respects individual differences, identities, communication styles and lived experiences.
- Understands that participants should have choice and control over their own lives.
- Can work respectfully with people experiencing complex and challenging circumstances.
- Is compassionate, adaptable, accountable and solutions-focused.
- Is passionate about helping people build independence, strengthen their capacity and achieve meaningful outcomes.

DIVERSITY, INCLUSION AND CULTURAL SAFETY

Chosen Family is committed to building a diverse, inclusive, culturally safe and accessible workplace.

We strongly encourage applications from:

- Aboriginal and Torres Strait Islander peoples.
- LGBTQIA+ individuals.
- People with disability.
- Neurodivergent individuals.
- People with lived experience of mental health challenges.
- People from culturally and linguistically diverse backgrounds.
- Carers and individuals with lived experience of the disability support sector.

We recognise that lived experience, community connection, cultural knowledge and advocacy experience bring valuable perspectives to our work.

You do not need to fit a particular mould to belong at Chosen Family. We value people for their capabilities, perspectives, experiences and commitment to making a difference.

We are also committed to an accessible recruitment process. Please let us know if you require any adjustments or additional support during the application or interview process.

ESSENTIAL REQUIREMENT

- Current and unrestricted right to work in Australia.

Pre-Employment and Compliance Requirements

Successful applicants must be willing to obtain and maintain the following clearances and certifications as required for the role:

- NDIS Worker Screening Check.
- Working with Children Check (WWCC or relevant state equivalent).
- National Police Check.
- First Aid and CPR certificates.
- Car, with current comprehensive insurance, and active driver's license.

WHY JOIN CHOSEN FAMILY?

At Chosen Family, you will be part of a team that values meaningful relationships, professional integrity and genuine inclusion.

What we offer:

- Casual Part-Time Employment
- Manageable Billable Expectations
- Competitive Pro-Rata Salary
- Meaningful Work
- Inclusive Workplace
- Professional Development
- Supportive Team Environment

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📌 NDIS Support Coordinator - Level 2 and 3 | New South Wales (Sydney)
🏢 Chosen Family
📍 Sydney