Why Chose Ability Assist:

- Flexible shifts to support work/life balance.
- Training and professional development opportunities to grow your career.
- An inclusive team that is always there to support you.
- Chance to join a growing organisation committed to best practice.

Key responsibilities include:

- Respond to and manage client and staff-related issues that arise outside business hours.
- Respond to phone enquiries from staff, clients and family members.
- Provide leadership, support and supervision to residential workers across each of our programs.
- Respond to emergencies and incidents by providing onsite support and advice.
- Support rostering issues as they arise to ensure appropriate staffing.
- Ensure mandatory reporting processes and procedures are followed, including liaising with emergency services and DFFH.

About You:

- Significant experience in supporting young people and families in residential and out of home care.
- Willingness to work outside of standard office hours.
- Exceptional written and verbal communication skills.
- Integrity, professionalism and a high level of resilience.
- Ability to work flexibly, prioritise, work autonomously and part of a team.




- Experience working with young people and adults who have experienced trauma and / or disabilities, and an understanding of their needs.
- Knowledge and understanding of rostering and scheduling processes.
- Understanding of NDIS and Child Safe Standards.

To be successful you will have:

- Full Victorian driver's licence.
- Right to work in Australia.
- Cert IV in Child, Youth & Family Intervention or similar qualification.
- Residential Top Up units.
- Current First Aid & CPR Certificate.
- Current Employee Working With Children Check.

The After-Hours Team supports a range of Ability Assist programs, including Residential and Out of Home Care, Targeted Care Packages (TCP) and Supported Independent Living outside of standard office hours.

Shifts are typically evenings and overnight on weekdays, as well as weekends and Public Holidays.

Note: an inherent requirement of this role is torespond in person to client and staff-related incidents, which requires travel between sites across metropolitan and outer suburbs across Melbourne.

Applications Closing Friday 10 December 2026.

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📌 After-Hours Active Rover (Melbourne)
🏢 Ability Assist
📍 Melbourne