Job Description

- With your experience, create an impact on our guests in this hands-on and detail orientated role
- Ensure our guests have a great experience and make holiday memories
- Staff accommodation and meals package available

What you’ll do:

We are looking for a casual Guest Service Agent to join our team at Freycinet Lodge. You will provide an exceptional experience to our guests from reservation and throughout their stay, creating lifetime memories. On a daily basis you will:

- Complete reception tasks such as taking bookings, preparing invoices, checking guests in and out
- Answer phone and email enquiries promptly and professionally
- Communicate with other departments to ensure rooms are ready for guest arrivals or to ensure guest needs are met

What you’ll bring:

- Robust Guest Service/Front Office experience with sound knowledge of NewBook,



RoomMaster, Opera or a similar booking system
- A reputation for providing excellent customer service, engaging in great conversations with our guests
- Excellent communication skills, with the ability to multitask in a fast-paced environment
- A positive, energetic attitude and the ability to thrive as part of a high-performing team
- Certificate II in Hospitality (Operations) or equivalent experience
- Strong problem-solving capability, including confident use of basic mathematical skills in the workplace
- Valid Responsible Service of Alcohol Certificate
- Possess a Do Food Safely Certificate of completion

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📌 Guest Service Agent (Freycinet)
🏢 The NRMA
📍 Freycinet