We are seeking a Guest Service Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service to guests, ensuring their stay is comfortable and enjoyable. The Guest Service Agent will be the first point of contact for guests, handling inquiries, and resolving any issues that may arise during their stay.
The position is casual with roughly 28-32 hours per week on offer. We can consider permanent for the right candidate if desired. The successful candidate will be required to work a variety of rotating shifts, including weekends and public holidays. Hotel hours are from 7am to 10pm, with a morning, mid or evening shift allocated.
Responsibilities:
Greet guests upon arrival and check them into their rooms
Provide information about hotel amenities, services, and local attractions
Respond to guest inquiries and resolve any issues that may arise during their stay
Process payments and maintain accurate records of guest transactions
Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained
Assist with the planning and execution of events and conferences hosted at the hotel
Maintain a skilled and courteous demeanor at all times
Qualifications:
High school diploma or equivalent
Previous experience in customer service or hospitality preferred
Excellent communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Strong attention to detail and organizational skills
Proficient in Microsoft Office and other computer applications
Ability to work flexible hours, including nights, weekends, and holidays
Unrestricted automatic or manual driver's license is essential
📌 Hotel Guest Service Agent (Brisbane)
🏢 The Trustee for QCH Unit Trust
📍 Brisbane
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