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Key Responsibilities of the role include; Acquiring new clients

Owning, managing and responding to RFQ’s, RFI’s and RFP’s

Developing quotes and proposals in conjunction with the Black Box Solutions team

Managing selected key accounts

Establishing and maintaining client relationships across all levels of the organisation

Managing contract renewals for selected existing clients

Development and maintaining an active account plan for key clients

Running regular innovation and roadmap sessions with clients

Pitching solutions and services

Engaging the Solutions and Innovation team to assist with client demonstrations, discovery workshops, RFP responses, presales design, client roadmaps

Selling value to avoid discounting

Achieving and maintaining Vendor certifications

Rigorous maintenance of Salesforce, ensuring that all opportunities are documented and up to date on a regular basis

Achieving quarterly and annual Revenue and Gross Margin targets.

You will have the following skills and experience;

Understanding of the business benefits delivered by integrated CX technologies, including Contact Centre, Contact Centre as a Service (CCaaS) platforms and cloud transformation solutions and their associated consulting, integration, professional services, and ongoing annuity support, and has experience in selling these solutions

High level of business and commercial acumen with an in-depth knowledge of the CX industry (contact centre) and its current events

Understanding of, and abides by, the principles and practices of strategic, value-based selling





Identifies client needs and translates these into sales opportunities for Black Box

Develops and maintains productive relationships with clients, prospective clients, consultants and vendor partners

Exceptional interpersonal, presentation and negotiation skills to engage clients at all levels

Excellent Communication skills – both written and oral

The ability to handle pressure and meet tight deadlines

Solid organisational skills and attention-to-detail with the ability to multi-task and prioritise well in a fast-paced, dynamic work environment

6+ years’ experience with proven track records of exceeding quota and key performance metrics.

Qualification: Bachelor’s degree in business, marketing and/or IT preferred but not essential

As a Microsoft Gold Partner, we specialise in creating modern workplaces with Microsoft technologies; helping organisations to work better, together, faster. Our vision is to create a world where every employee has access to the tools, knowledge, and information that they need to enjoy work. Using modern work technologies, we can free employees from the friction of inefficient business processes, and fill gaps in knowledge or support from their team, leaders, and leadership, so that they are empowered to be productive.

This role is open to anyone located in Brisbane/Gold Coast/Sunshine Coast We're in Melbourne,



Bendigo, Sydney, Brisbane, Perth, Auckland, Wellington, Tokyo and Bali.

Our successful technology consultancy undertakes projects for a variety of large organisations. With an impressive roster of clients, including ANZ, Commonwealth Bank, Westpac, Bupa, Governments at all levels across Australia, Origin Energy and more, you’ll be contributing to a growing team famed for their expertise in connecting people with technology.

We pride ourselves on being a fun, innovative and collaborative organisation that practices what we preach and delivers great customer results.

The role: The Business Development Manager (Client Engagement Manager) will be responsible for managing and growing a portfolio of clients through cross-selling and upselling. The focus will be on building strong relationships with key clients and partnering with them to solve business problems and improve their operations by leveraging Microsoft technology and the range of services offered by Engage Squared. Must be dedicated to pursuing a career in sales and highly motivated to becoming a sales leader.

What you’ll do

Manage and grow a portfolio of clients by identifying opportunities for cross-selling and upselling.

Build and maintain robust relationships with key clients, acting as a trusted advisor and partner.

Understand clients' business needs and challenges, and provide tailored solutions using Microsoft technology and Engage Squared services.

Develop and execute account plans to achieve sales targets and drive client satisfaction.

Build a robust sales pipeline and manage the sales cycle from identification to deal closur

📌 Business Development Manager (Melbourne)
🏢 SMOKE ALARMS AUSTRALIA
📍 Melbourne