AustralianSuper is seeking a Manager - Assisted Channels to lead the vision and delivery of our assisted-channel platforms, including CRM, agent tools, telephony, and AI-driven innovations. You will shape roadmaps, collaborate across channels and partners, and drive a high-performing team focused on improving member experiences.
This role requires solid product management experience, knowledge of contact-centre technology, and a passion for using data to guide prioritisation and outcomes.
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📌 Head of Assisted Channels & AI-Driven Member Experience (Melbourne)
🏢 Australian Super
📍 Melbourne
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