Australia Post is seeking a Senior Service Designer on a fixed-term contract to shape end-to-end journeys from pick-up to parcel handoff. You’ll build service blueprints and translate research into initiatives across the Freight Experience and Planning division.
This senior craft role collaborates with cross-functional teams, mentors designers, and advises leaders on customer-centric design where commercial needs diverge. Hybrid work options are available.
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📌 Senior Service Designer — Hybrid, National Impact (Melbourne)
🏢 Australia Post
📍 Melbourne
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