Employment Type: Full-Time or Part-Time – Adaptable Options Available For The Right Candidate

We're open to both full-time and part-time employment arrangements, depending on the experience, availability and suitability of the successful candidate.

At NB Industries, we believe finding the right person is more important than fitting someone into a predetermined arrangement, and we're happy to discuss options that work for both the individual and our business.

About NB Industries

At NB Industries, we're proud to be a 100% Queensland-owned business with a long-standing reputation built on quality, reliability and strong relationships.

Over the years, we've continued to grow, evolve and strengthen our position across the industries we support. Our success has been built on the hard work and dedication of our people, the trust of our customers and our commitment to delivering on what we promise.

We're an established business that never stands still. We're always looking for ways to improve, embrace new opportunities and strengthen how we operate, while staying true to the values and relationships that have brought us to where we are today.

Our people are at the heart of everything we do, and we're committed to creating a workplace where teamwork, initiative and a genuine sense of pride in our work are valued.

Our core values guide the way we operate:

Attitude is Everything | Quality Without Compromise | Teamwork | Integrity | Strong Relationships | Solve & Share

The Opportunity

We're seeking a knowledgeable, personable and proactive Parts Representative to join our Parts & Warehousing team in Mackay.

This is a customer-focused role that combines technical parts interpreting, account management and business development.

Rather than being based behind a parts counter all day, you'll be out visiting our key customers, spending time in their workshops, understanding their operations and building genuine working relationships with the people who rely on us.

You will become a trusted point of contact for our customers, helping them identify the parts they need, preparing quotations, coordinating supply and ensuring they receive the level of service they expect from NB Industries.

You will also work closely with our Spare Parts Lead and National Director of Sales to identify opportunities, develop competitive pricing structures and strengthen our parts offering across existing and prospective customers.

This is an important position within our business, and we're looking for someone who will take real ownership of our customer relationships, maintain clear visibility of sales opportunities and contribute to the continued growth of our Parts division.

Key Responsibilities

Customer Relationships & Account Management

Build and maintain strong, professional relationships with our existing key customers.

Conduct regular customer visits, including scheduled meetings at customer workshops and operational facilities.

Develop a thorough understanding of each customer's business, equipment, parts requirements and operational challenges.

Become a reliable and knowledgeable point of contact for customers, ensuring enquiries and requests are followed through.





Maintain regular communication with customers to identify upcoming requirements and opportunities to provide additional support.

Take a proactive approach to customer service, ensuring our customers feel valued, supported and confident in dealing with NB Industries.

Parts Interpreting & Customer Support

Accurately identify, interpret and source auto electrical, automotive and mechanical parts and accessories.

Provide technical advice and practical parts solutions to customers.

Prepare and follow up quotations, ensuring accuracy, competitive pricing and timely communication.

Coordinate parts orders with our internal Parts & Warehousing team and external suppliers.

Arrange and deliver parts directly to customers when required.

Take ownership of customer enquiries from the initial request through to successful supply and delivery.

Work closely with customer workshop teams to understand their requirements and assist in minimising equipment downtime.

Business Development & Sales Growth

Work collaboratively with the Spare Parts Lead and National Director of Sales to identify opportunities to increase parts sales.

Assist in developing and reviewing customer-specific pricing structures and supply arrangements.

Identify opportunities to expand the range of products and services supplied to existing customers.

Build relationships with prospective customers and identify new business opportunities.

Provide feedback on customer requirements, market opportunities and competitor activity.

Support the development of long-term customer partnerships that deliver value for both NB Industries and our customers.

CRM Management, Monthly Reporting & Sales Performance

Maintain accurate and up-to-date customer information, meeting records, sales activities and opportunities within the company's CRM system.

Record customer visits, discussions, follow-up actions and potential sales opportunities to ensure consistent customer engagement.

Prepare and present monthly reports outlining customer engagement, sales activities, quotations, sales pipeline opportunities and progress against agreed objectives.

Monitor customer purchasing trends and identify opportunities to increase sales, strengthen existing accounts and develop new business.

Work closely with the Spare Parts Lead and National Director of Sales to review sales performance, customer feedback and opportunities for improvement.

Maintain accountability for customer follow-ups, outstanding quotations and identified business opportunities.

Contribute to regular sales and operational discussions, providing insights and recommendations to support the continued growth of the Parts division.

About You

We're looking for someone who has a strong understanding of the automotive or auto electrical parts industry, but equally importantly, someone who genuinely enjoys working with people.





You’ll be comfortable walking into a customer’s workshop, having a conversation with the Workshop Manager or technicians, understanding their challenges and identifying how we can help.

You’ll be confident, approachable and professional, with the ability to build trust through your knowledge, communication and commitment to following through.

Ideally, you’ll bring:

Previous experience in automotive, auto electrical or mechanical parts interpreting or sales.

Strong technical knowledge of parts, components and accessories.

A genuine ability to build and maintain long-term customer relationships.

Confidence meeting customers face‑to‑face and representing the business professionally.

Experience preparing quotations, managing enquiries and coordinating parts supply.

A proactive approach to identifying opportunities and growing customer accounts.

Strong organisational and time management skills, with the ability to manage multiple customer requirements.

Excellent communication, problem-solving and computer skills.

Experience using CRM systems to manage customer relationships, track sales opportunities and prepare reports.

The ability to work autonomously while collaborating closely with the wider team.

Experience dealing with commercial workshops, fleet operators, heavy vehicles or the mining industry would be highly regarded.

Most importantly, we’re looking for the right person.

Someone who is motivated, dependable and takes genuine pride in looking after their customers. Someone who understands that building strong relationships isn’t about making a quick sale, but about being reliable, delivering on commitments and earning the trust of the people they deal with.

Why Join NB Industries?

We know that good people have options, and we want NB Industries to be a place where our people feel valued, supported and proud of the work they do.

When you join us, you’ll become part of:

An established Queensland business

with a strong reputation and long-standing customer relationships.

Flexible employment opportunities – We're open to full-time or part-time arrangements for the right candidate, recognising the importance of finding a balance that works for both our people and the business.

A varied and autonomous role where you'll have the opportunity to get out, meet customers and take ownership of your relationships.

A supportive and knowledgeable team that works together to deliver the best possible outcomes for our customers.

An opportunity to make a genuine impact by contributing to the development and growth of our Parts division.

A business that values initiative and ideas, where your industry knowledge and customer feedback can help shape future opportunities.

A people-focused workplace built around teamwork, respect, quality and strong relationships.

We don't believe in standing still. We're always looking for ways to improve our business, strengthen our customer relationships and create opportunities for the people who are part of our team.

Interested in Joining Us?

If you're an experienced parts professional who enjoys working with customers, building relationships and identifying opportunities, we'd love to hear from you.

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📌 Parts Representative (Mackay)
🏢 NB Industries
📍 Mackay