Identity Dentistry | Civic Gentle Dental Care | Canberra, ACT

Dental Receptionist - Full-Time | No Weekends!

Are you a friendly, organised and proactive receptionist who loves working with people? We want to hear from you!

At both Civic Gentle Dental Care and Identity Dentistry, we believe that exceptional patient care starts with a warm welcome and a positive first impression.

We are looking for an enthusiastic, reliable and motivated Full-Time Dental Receptionist to join our friendly and growing team in Canberra.

If you enjoy a fast-paced environment, take pride in delivering outstanding customer service and love being part of a supportive team, this could be the perfect opportunity for you!

Why Join Our Team?

- No weekend work! Enjoy a healthy work-life balance with a 9-day fortnight.
- Discounted dental treatments for you and your family.
- Ongoing training and development with access to regular professional education.
- Career progression opportunities - we recognise talent and encourage internal promotions.
- Friendly and supportive workplace where teamwork and initiative are valued.
- Regular team gatherings to celebrate achievements and build strong relationships.
- Established practice with a welcoming team and loyal patient base.

What You'll Be Doing

As the first point of contact for our patients, you'll play an important role in ensuring the smooth day-to-day operation of our practice.

- Patient Experience: Welcome patients with warmth, professionalism and a positive attitude.
- Appointment Management: Coordinate bookings, manage schedules and maintain an efficient appointment system.
- Communication: Handle incoming calls,



emails and patient enquiries with confidence and professionalism.
- Patient Administration: Manage patient records, process payments, submit health fund claims and complete daily administrative tasks.
- Team Collaboration: Work closely with dentists and clinical staff to ensure a seamless patient experience.
- Stock Coordination: Assist with monthly stock ordering and inventory management.
- Clinical Support: Provide occasional chairside assistance during dental procedures when required and appropriately trained.
- Infection Control: Assist with instrument sterilisation and maintaining clinical hygiene standards when required and appropriately trained.

What We're Looking For

We're looking for someone who brings positive energy, professionalism and a genuine willingness to contribute to the team.

Essential Requirements

- Currently based in Canberra, ACT, and available to work full-time hours (9 days per fortnight).
- Fluent in both spoken and written English, with excellent communication and interpersonal skills.
- Strong organisational skills and the ability to multitask in a busy environment.
- A professional, friendly and confident telephone manner.
- Excellent attention to detail and a commitment to providing outstanding customer service.
- A reliable,



punctual and responsible approach to work.
- Ability to work independently, take initiative and contribute positively to a team.
- Willingness to learn new skills and assist with different aspects of practice operations.
- Ability to provide three professional references.

Highly Regarded

- Previous reception or administrative experience in dental, medical or allied health practices.
- Knowledge of private health insurance claims, HICAPS and patient billing.
- Previous experience in dental assisting or familiarity with dental terminology.

Previous dental experience is an advantage, but candidates with strong reception experience in other healthcare settings are encouraged to apply.

The Person Who Will Thrive Here

You'll be someone who doesn't just wait to be told what to do. You notice what needs attention, take ownership of your responsibilities and look for ways to make the day run more smoothly.

You enjoy helping people, remain calm when things get busy and understand that great teamwork makes all the difference.

Most importantly, you bring a can-do attitude, a strong work ethic and a genuine passion for patient care.

Equal Prospect

Civic Gentle Dental Care is an equal opportunity employer. We value diversity and are committed to creating a respectful, inclusive and supportive workplace.

Join a team where your contribution matters, your ideas are welcomed, and your career can grow!

Important Information

This position is based in Canberra and requires availability for full-time hours across a 9-day fortnight. Only shortlisted applicants will be contacted.

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📌 Dental Receptionist (Canberra)
🏢 Your Dentistry
📍 Canberra