Virgin Australia is seeking a data analyst to provide accurate reporting and insights for our Customer Operations Contact Centres. You’ll use Genesys data, Power BI and Excel to measure service, workforce and customer outcomes across onshore and offshore operations.
You’ll build dashboards, validate data, and support improvements in messaging and AI-enabled service while collaborating with multiple teams. Hybrid work is available in Australia.
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📌 Aviation Reporting Analyst — Power BI & Genesys (Brisbane)
🏢 Virgin Australia
📍 Brisbane
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