Shape Customer Experience Across Two Leading Toyota Dealerships

We're looking for a strategic, analytical and commercially minded Customer Experience Manager to help shape how we retain, engage and grow our customer base.

This is not a frontline customer service or call-centre role. You'll work across the business to analyse customer and operational data, identify opportunities for improvement and lead initiatives that strengthen customer retention, engagement and business performance.

Working closely with dealership leaders, you'll turn customer insights into practical improvements across the customer journey, CRM, lead management and retention.

About Us

At New Town Toyota and Kalamunda Toyota, we're more than just Toyota dealerships.

We're family-owned businesses built on integrity, expertise and genuine care for our customers and our team.

We are proud to represent Australia's most trusted automotive brand and are committed to delivering exceptional customer experiences while providing a supportive environment where our people can learn, grow and build rewarding careers.

What You'll Be Doing

- Developing and implementing customer experience and retention initiatives across the dealerships.
- Analysing customer, CRM and lead management data to identify trends, opportunities and areas for improvement.
- Overseeing CRM processes, customer lifecycle programs and targeted customer communications.
- Monitoring lead management and customer retention performance and recommending improvements.
- Turning customer insights and reporting into clear business recommendations and action plans.
- Leading our Customer Retention Team.
- Working with dealership leaders to improve processes, customer journeys and business outcomes.




- Managing customer feedback and reputation insights, ensuring recurring issues are identified and addressed.

About You

You're a strategic problem solver who enjoys working with data, improving processes and influencing people to create meaningful change.

We're looking for someone with:

- Experience in customer experience, CRM, customer operations, business improvement or a similar role.
- Robust analytical and reporting skills with the ability to turn insights into action.
- Experience with CRM, customer engagement or lead management platforms.
- Customer journey, retention or lifecycle marketing experience.
- Automotive, dealership, retail, financial services or another customer-lifecycle driven industry experience will be highly regarded.
- Basic HTML knowledge and experience editing customer communication templates will be advantageous.

Why Join Us?

- A role with genuine influence across two successful Toyota dealerships.
- Opportunity to shape customer experience, retention and engagement strategies.
- Ongoing training and professional development opportunities.
- Supportive and collaborative team culture.
- Stable, family-owned business with long-term career opportunities.

If you're looking for a role where you can combine customer strategy, data, process improvement and leadership to make a genuine difference, we'd love to hear from you.

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a Customer Experience Manager?
- Do you have a current Police Check (National Police Certificate) for employment?
- Are you willing to undergo a pre-employment medical check?
- What is your expected annual salary?

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📌 Customer Experience Manager (Perth)
🏢 New Town Toyota
📍 Perth