Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

- Monthly rostered days off , or
- A 9-day fortnight

giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future-focused careers in the industry. Our deep expertise, purpose-driven work and development pathways help you build a long-term career in a field where your skills will always be in demand. EML's investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people's lives.

Make a real difference in people's lives with EML

As part of our diverse team based in Sydney you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a Dispute Resolution Officer role , you will participate in dispute resolution at the Personal Injury Commission (PIC) workers insurance stream to pro-actively assist in the management and, where possible early resolution of disputes, ensuring positive outcomes are maximised.

This will be a secondment/ max term contract to August 2027 working full time hours. The role will be based in the Sydney office, with work-from-home flexibility (up to 3 days per week) considered from month three, subject to performance and approval.

What You'll Be Doing

- Attend the Personal Injury Commission (PIC)



as EML's representative for in person and MS Teams litigation events for statutory and work injury damages matters.
- Liaise with a variety of specialists across the organisation to effectively manage disputes in the PIC.
- Liaise with the external legal provider and barristers before and throughout PIC events.
- Engage with the Legal Specialists, Case Managers and employer representative regarding the history and nature of the dispute(s), litigation strategy and to report the outcome.
- Assist and support the NI Corporate Legal Team with full and effective matter management for all matters in its remit.

What We're Looking For

- At least 1-2 years experience in NSW workers compensation/personal injury claims management or personal injury law in NSW
- Extensive experience with NSW workers compensation dispute and litigation processes
- Solid understanding of the Workers Compensation Act (NSW) 1987 and the Workplace Injury Management Act (NSW) 1998 and associated Regulations
- Comprehensive knowledge of, and adherence to, the Personal Injury Commission Rules 2021 and Guidelines
- Strong understanding of NSW workers compensation legislation and case law.
- Tertiary legal education highly regarded

Why You'll Love Being Part of EML

- Hybrid work options for better balance.
- Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
- Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
- Corporate wellbeing program , including gym and health insurance discounts.
- Comprehensive learning and development tailored to help you grow.
- More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
- Company-wide celebration events that keep us connected.
- Annual incentive scheme + regular salary reviews .

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📌 Dispute Resolution Officer (Sydney)
🏢 Employers Mutual Management
📍 Sydney