Accounts Receivable Officer (Medical Billing Officer)

The Accounts Receivable Officer (Medical Billing Officer) supports Canberra Imaging’s billing, collections and accounts receivable functions including working directly with patients to finalise outstanding payments for services provided.

You will proactively follow up outstanding accounts, discuss payment requirements with patients, resolve billing enquiries and help achieve timely payment outcomes. The role also supports accurate receipting, debtor management and processing of Medicare, DVA, hospital and other third-party accounts.

Key responsibilities

Proactively contact patients regarding outstanding accounts and work with them to finalise payment for services provided

Manage debtor follow-up and collections activities in a skilled, respectful and sensitive manner

Respond to account and billing enquiries and help resolve payment issues promptly

Maintain accurate debtor records, account notes and follow-up information

Process and receipt patient, Medicare, DVA, hospital, corporate and other third-party payments

Process claim resubmissions, corrections and approved refunds

Support weekly and monthly account processing, reconciliations and debtor management activities





Identify and escalation overdue or unresolved accounts where further action is required

Contribute to improvements in billing, collections, receipting and customer service processes

About you

You will be confident discussing outstanding accounts and payments with patients while maintaining professionalism, empathy and confidentiality.

We are looking for someone with:

Experience in accounts receivable, account collection, billing, finance administration or customer accounts

Confidence contacting customers or patients to follow up outstanding payments and reach practical payment outcomes

Effective communication skills, including the ability to manage sensitive or challenging payment conversations

Attention to detail and accurate record keeping

Good organisational skills and a strong sense of accountability and follow-through

Microsoft Office skills, particularly Excel

Experience with Medicare, DVA, medical billing or a Radiology Information System (RIS) would be advantageous

Applicants must have permanent work rights in Australia with no restrictions.

Interviews may be conducted prior to the closing date

For more information, please visit our website www.canberraimaging.com.au or contact Mary O'Neill via**@cig.com.au

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📌 Accounts Receivable Officer (Medical Billing Officer) (Canberra)
🏢 Canberra Imaging
📍 Canberra