Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Geelong Telstra Posted today Job Description

Employment Type

Permanent

Closing Date

30 Dec :59pm

Job Title

Telstra Retail: Customer Service & Sales Consultant (Expression of Interest) Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience. Job Description Ready to Make a Difference? Join Our Iconic Team at Telstra At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive. Opportunities available across these locations: GEELONG CBD LEOPOLD WAURN PONDS COLAC What You’ll Be Doing: Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one. Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions. Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected. Collaborate and Contribute:



Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals. Salary and Benefits: Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners. Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave. Training & Growth opportunities Opportunities: Access over 17,000 learning programs with LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step. Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success. Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected. Is it You? We’re Looking For? Great Communication Skills: You’re a natural at connecting with people and making their day better. Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer. Sales Drive: You’re motivated to achieve (and exceed) sales targets and KPIs. Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment. Resilience and Positivity: You have a can-do attitude, even when things get busy. Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can’t wait to see what you’ll bring to our team

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