Family Entertainment Centre Venue Manager/Go Kart Track

SmashLAB Pty Ltd trading as C1 Speed Electric Indoor Karting & Laser Tag and SmashLAB Rage Room are currently looking for a Full Time Venue Manager at our Albion Park Rail Venue to lead our team, oversee day-to-day operations, and help take the venue to the next level. This is a fun and energetic role which is perfect for someone with a passion to succeed and who loves building rapport with colleagues and customers alike. SmashLAB Rage Room opened in December 2018 in Wollongong, NSW and in 2021 expanded into C1 Speed Electric Indoor Karting & Laser Tag operating a one stop venue for all your entertainment needs!

As Venue Manager, you’ll be responsible for the smooth operation of the venue. This is a frontline leadership role — you won’t be stuck behind a desk. You’ll lead from the floor, support your team, ensure safety standards are met, and deliver outstanding customer experiences every day.

Venue Operations

- Oversee daily operations of C1 Speed and SmashLAB, ensuring smooth, efficient service
- Open and close venue as required
- Ensure all activities operate safely and in line with procedures
- Manage bookings, walk-ins, events and group sessions

Customer Experience

- Deliver exceptional customer service and handle customer enquiries and complaints professionally
- Be the point of escalation for customer issues when required
- Ensure parties, events, and group bookings run seamlessly
- Maintain a welcoming, energetic atmosphere across

Safety & Compliance

- Enforce all safety procedures for karting, laser tag, and rage room activities
- Ensure risk assessments, incident reports,



and safety documentation are maintained
- Liaise with first aid officers and respond appropriately to incidents
- Ensure venue meet cleanliness, WHS, and operational standards at all times

Administration & Reporting

- Monitor daily takings and cash handling procedures
- Assist with stock control and ordering
- Report on staffing, incidents, and operational matters to ownership
- Assist with pricing, promotions, and operational improvements

Presentation & Maintenance

- Ensure venue is clean, organised, and well-presented
- Identify maintenance issues and log for repair
- Ensure equipment is cared for and reported if faults arise

About You

You’re a confident, energetic leader who thrives in a fast-paced environment and enjoys being part of the action.

You’ll ideally have:

- Previous experience in venue, hospitality, entertainment, or operations management
- Strong leadership and people management skills
- Excellent customer service and communication skills
- Ability to stay calm and decisive under pressure
- A strong focus on safety and procedures

Mandatory skills(or willing to obtain):

- Responsible services of alcohol
- First aid and CPR

Experience in entertainment venues, karting, laser tag, or adventure activities is highly regarded — but attitude and leadership matter most.

Why Join Us?

- Work in a fun, high-energy environment
- Lead a passionate and close-knit team
- Be part of a growing entertainment business
- No two days are the same
- Chance to make a real impact and grow with the business
- Only a 4 day working week! Wednesday, Thursday, Saturday & Sunday
- FREE activites

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📌 Family Entertainment Centre Venue Manager/Go Kart Track (City of Shellharbour)
🏢 SmashLAB Rage Room
📍 City of Shellharbour