Toyota Tsusho South Pacific Holdings – South Brisbane QLD

About us

Toyota Tsusho South Pacific Holdings Pty Ltd (TTSPH), a subsidiary of Toyota Tsusho Corporation (TTC), serves as the regional headquarters for the South Pacific division, with its Head Office based in South Brisbane.

TTSPH is the authorised Toyota distributor across seven South Pacific nations: Papua New Guinea, Fiji, Vanuatu, Solomon Islands, Samoa, American Samoa, and Tonga. In addition to Toyota, TTSPH is an authorised reseller of Hino, Yamaha, and Massey Ferguson products, operating across new and used vehicle sales, car rentals, and fuel station services.

What you'll be doing

Are you interested in using your automotive expertise to influence service performance and support service operations across multiple markets?

We're looking for a Field Service Lead to join our Service & Technical Training team. In this role, you'll support the operational, technical and strategic delivery of automotive service operations across the TTSPH network, helping drive performance, consistency and customer satisfaction across multiple markets.

Working closely with Service Managers, business leaders and manufacturer representatives, you'll contribute to the development and implementation of service strategies, standards and initiatives that strengthen operational performance, improve profitability and enhance the customer experience. You'll play an important role in promoting best practice, supporting alignment with manufacturer requirements and identifying opportunities for continuous improvement across groups service and panel operations.

This is an opportunity to influence service performance beyond a single dealership, supporting initiatives that enhance operational excellence, service quality, profitability and customer satisfaction across a diverse network of automotive businesses throughout the South Pacific.

Key aspects of the role

- Support the development and implementation of service strategies and initiatives that enhance service and panel business performance across the TTSPH Group.




- Analyse operational and financial performance data to identify trends, opportunities and areas for improvement.
- Provide expert guidance on automotive service operations, service performance and operational best practices.
- Support Service Managers and operational leaders in improving productivity, efficiency, profitability and customer satisfaction.
- Maintain alignment with manufacturer standards, policies, programs and operational requirements.
- Support the implementation and auditing of Toyota and TTSPH service standards, governance requirements and operational programs.
- Contribute to Kaizen (continuous improvement) initiatives and operational reviews that strengthen business performance and customer outcomes.
- Support warranty, service quality and customer retention initiatives across the Group.
- Support service operations in developing the capability, processes and readiness required to support new vehicle models and emerging technologies, including Hybrid and Electric Vehicles.
- Contribute to service improvement projects, including workshop planning, equipment requirements and service capability development.
- Build and maintain strong relationships with Service Managers, operational teams, manufacturer representatives and key internal stakeholders.

What you'll bring to the team

- A minimum of 10 years' experience in automotive service management or a similar senior automotive service environment.
- Trade qualifications in Automotive Mechanics or an equivalent automotive technical qualification.
- Strong understanding of dealership service operations, workshop processes and the key drivers of service performance and profitability.




- Demonstrated success in improving operational performance, productivity, service quality and customer satisfaction outcomes.
- Sound knowledge of manufacturer service standards, warranty processes and service performance programs.
- Experience supporting continuous improvement, operational excellence and business improvement initiatives.
- Strong technical knowledge of vehicle systems, diagnostics and emerging automotive technologies, including Hybrid and Electric Vehicles.
- Well-developed analytical skills with the ability to interpret operational and financial data to support informed decision-making.
- Strong communication, stakeholder engagement and relationship-building skills.
- Ability to coach, influence and support Service Managers and operational leaders to achieve business objectives.
- Proficiency in Microsoft Office applications and dealer management systems, with Reynolds & Reynolds (Pentana) experience highly regarded.
- Experience using collaboration platforms such as Microsoft Teams and Zoom.
- Willingness and ability to travel regularly throughout the South Pacific region.

Why join TTSPH

- Opportunities to work with world-renowned brands across the beautiful South Pacific region.
- A diverse and inclusive workforce committed to a protected and supportive workplace.
- Local and global career development pathways for high-potential employees.
- Great South Brisbane location with modern end-of-trip facilities.
- Regular social events to stay connected and engaged.
- Employee discounts on genuine Toyota parts and accessories.
- Parking roster access and the flexibility to work from home up to two days per week.

This is an exciting opportunity for an experienced automotive service professional to influence service performance across multiple markets and help shape the future of service operations throughout the South Pacific. If you're passionate about operational excellence, customer outcomes and driving meaningful improvements, we'd love to hear from you.

📌 Field Service Lead (Brisbane)
🏢 Toyota Tsusho South Pacific Holdings
📍 Brisbane