XPT Software Australia Pty Ltd | Contract

Melbourne, Australia | Posted on 11/11/2026

- XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company

- XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.

- We have 120+technocrats in Australia working at our clientlocations.

- XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.

- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

Job Description

- Must Have Skills: Robust experience in Oracle HCM Cloud Application Supportand Maintenance.
- Good understanding of Incident, Problem, Change, and ServiceRequest Management processes.
- Experience working in AMS/Managed Services environments withSLA-driven support.
- Strong troubleshooting, analytical, and stakeholdermanagement skills.
- Experience in testing, release management, and quarterlypatch validation.

Nice to Have Skills:Excellent communication and documentation skills

- Detailed Job Description ProvideL2/L3 functional support for Oracle HCM Cloud applications.
- Analyze, troubleshoot, and resolve incidents, defects, andservice requests within SLA timelines.

- Perform impact assessment,



configuration changes, testing,and deployment of approved enhancements.

- Support Oracle quarterly release analysis, regressiontesting, and production deployment activities.

- Conduct root cause analysis for recurring issues andrecommend permanent solutions.

- Collaborate with business users, HR stakeholders, and technicalteams to ensure seamless service delivery.

- Prepare operational reports, service metrics, and governanceupdates.

- Identify opportunities for automation, process improvements,and service optimization.

Participate in knowledge management activities andmaintain support documentation.

Minimum Years of Experience:8 + Years

Certifications Needed: N/A

- you would expect the Subcon to shoulder and execute: MustHave Skills: Strong experience in Oracle HCMCloud Application Support and Maintenance.
- Good understanding of Incident, Problem, Change, and ServiceRequest Management processes.
- Experience working in AMS/Managed Services environments withSLA-driven support.
- Strong troubleshooting, analytical, and stakeholdermanagement skills.
- Experience in testing, release management, and quarterlypatch validation.

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📌 Oracle HCM Cloud Application (Melbourne)
🏢 Xpt Software Australia
📍 Melbourne