Claims Recovery Consultant – Call Centre (General Insurance).

School leavers welcome- no experience necessary.

Location: Alexandria, NSW

Join ARMA, part of the Credit Transparent Group, a fast-growing ASX-listed technology disruptor transforming debt recovery.

Based in the same complex as The Grounds, Alexandria, we specialise in commercial, consumer, and insurance collections — with a strong focus on respectful, customer-first engagement.

About the Role

This is a full time, in-office call centre role where you’ll manage general insurance claims (primarily motor), assess liability, and recover funds from at-fault parties.

You'll handle a high volume of inbound and outbound calls, negotiate outcomes, and help resolve disputes — all in a rapid-paced, detail-driven environment.

What You’ll Do

• Manage a portfolio of general insurance claims to resolution (end-to-end)

• Make and receive calls to discuss claims and negotiate recoveries

• Assess liability, draft recommendations, and progress claims

• Ensure compliance with industry regulations and guidelines

• Support customers, including those experiencing vulnerability





What You’ll Bring

• Strong communication, empathy, and negotiation skills

• High attention to detail, time management, and resilience

• Ability to thrive in a high-volume call centre setting

• Insurance or claims experience (desirable but not essential)

• Familiarity with road rules and liability (a bonus)

Why ARMA?

Work in a beautiful, up-to-date office with premium breakout spaces including a cafeteria, pool table, onsite gym, PlayStation, and Zen rooms — all designed to support your wellbeing and work-life balance.

Plus:

• Comprehensive training and leadership development programs

• Generous bonuses and staff incentive schemes

• Fun quarterly team outings and regular events

• EAP access and a truly inclusive, people-first culture

• Growth opportunities in a fast-growing organisation

Hours: Monday–Friday, 8:30am–5:00pm

Ready to take your career to the next level in a dynamic, supportive workplace?

Apply now with your CV and cover letter.

📌 Claims Officer Arma Group New South Wales (Australia)
🏢 ARMA Group
📍 Australia