HELP VISITORS FALL IN LOVE WITH THE TOOWOOMBA REGION
$53,929.44 - $58,352.18 gross per annum, plus 17.5% annual leave loading and up to 12.65% superannuation.
Permanent Part time position based at the Toowoomba Visitor Information Centre.

About the position

As a Visitor Information Officer, you will be responsible for delivering exceptional customer service and providing financial and administrative support to ensure the smooth day-to-day operations of Toowoomba Visitor Information Centre.

You will contribute to the delivery of high-quality visitor services through the management of visitor information resources, promotion of the region, retail operations, and the supervision and support of volunteers involved in customer service and administrative support roles.

Working collaboratively with paid staff and a diverse team of volunteers, you will contribute to accurate, welcoming, and inspiring visitor experiences that encourage visitors to enjoy the region and return.

In this position, you will work under regular direction.

The fortnightly work pattern for this position is:
Week 1: Wednesday, Thursday and Friday 8:30am - 4:30pm
Week 2: Monday and Tuesday 8:30am - 4:30pm Wednesday 8:30am - 3:20pm Saturday and Sunday 8:45am - 2:30pm
During Toowoomba Carnival of Flowers (September/October),



you will be required to work four weeks of Full time hours (including weekend hours).

What we offer
Professional development and learning opportunities.
Salary sacrificing prospects to boost your superannuation.
Corporate discounts on selected private health insurance.
Active social club – TRC Employee’s Association.
Access to the Fitness Passport Program - providing access to a wide range of local health, fitness, and leisure facilities with a single membership.
Free Flu Vaccinations and Skin Checks.
Employee Assistance Program – free 24 hour nationwide confidential counselling services for employees and their families going through personal or work-related problems.

What you'll bring
A passion for tourism, events and experiences in the Toowoomba Region.
The ability to work in a busy, visitor-focused setting.
Enthusiasm for working with and supporting volunteers.
Strong customer service, communication and organisational skills.
Outstanding teamwork skills.
Current ‘C’ Class Driver’s Licence.
Senior First Aid Certificate, or willingness to obtain within three (3) months of appointment.

For more information, please refer to the Position Description.

📌 Visitor Information Officer Drayton
🏢 Toowoomba Regional Council
📍 Drayton