Beyond Bank invites applications for a Member Support Officer in Melbourne.
You will support members experiencing financial difficulty with empathetic, practical hardship solutions, balancing wellbeing with responsible banking.
You will manage a portfolio, conduct conversations, assess needs, and develop sustainable repayment options, escalating when necessary.
This role emphasizes care, compliance, and positive outcomes for our member-owned bank.
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📌 Member Support Specialist — Financial Hardship Hybrid Melbourne
🏢 Beyond Bank Australia
📍 Melbourne
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