About Capella Hotels and Resorts

Capella Hotels and Resorts embodies excellence in the craft of hospitality. Our constellation spans Asia Pacific, with future openings in the Middle East and Europe. Each property is a custodian of heritage, reflecting meticulous restoration and unseen artistry to offer experiences that illuminate travel.

Named Best Hotel

Brand by Travel Leisure for four consecutive years, Capella combines the highest levels of craftsmanship with personalised service to create bespoke luxury.

Auriga

Spa, our signature wellness sanctuary inspired by lunar cycles, brings holistic wellbeing to each destination.

About Capella Sydney

Join one of the world’s leading hotels.

Capella Sydney occupies one of the city’s most significant heritage buildings, the former Department of Education in the heart of Sydney’s Sandstone Precinct. Opened in March 2023 as the first Capella hotel in Australia, the 192-room property brings together the character of its historic sandstone architecture with contemporary design, thoughtful hospitality and a strong connection to the city.

In 2026, Capella Sydney was named Best Hotel in Oceania and No. 16 in The 50 Best Hotels, recognising its place among the world’s leading hotels.

Behind this recognition is a team of passionate people who take pride in their craft and the experiences they create. At Capella Sydney, you will have the opportunity to work alongside talented hospitality professionals, contribute your own ideas and develop your skills in an environment where individuality, collaboration and genuine care are valued.

The Opportunity The Assistant Manager - Front Office (Duty Manager), is responsible for the day to day operations of the bell desk, front desk and communications center, ensuring colleagues provide a seamless guest experience.

The individual assists the Assistant Front Office Manager and is responsible for ensuring team member's productivity, monitoring efficiency of all processes and creating a positive work environment. The Assistant Manager - Front Office acts as a point of escalation for all guest and colleague concerns and takes the role of chief warden in an emergency situation or first aid response.

The Role





- Oversee and manages the daily operations of the Front Office including Front Desk, Bell Desk and Communications functions and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel.

- Handling complaints and resolving service 'Glitches', keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests' satisfaction. Update the guests profile with accurate records.

- Lead the daily line-up meeting and constantly remind colleagues of the Capella Service Standards and Culture Philosophy.

- Attend all Head of Department and any operations related meetings as directed.

- Assists the Front Office Manager and Assistant Front Office Manager in updating the Standard Operating Procedures and TCM in accordance to the hotel standards and business level by suggesting improvements to enhance efficiency of work and performance.

- Allocate guest reservations to appropriate rooms based on VIP type, stay history, special requests, booking channel, daily rate, occupancy and purpose of stay.

- Provide technical expertise and knowledge of the PMS (e.g. OPERA) system to all colleagues. Supervises, supports and coach team members on system functions as required.

- Oversee personalized check-in and personalized check-out procedures, ensure that all VIPs and special attention guests are greeted promptly by management upon arrival.

- Assist in shift coverage in absence of Night Manager/Night Supervisor and or team members when necessary.

- Plan and rosters according to business level to optimize resources. Perform administrative tasks such as medical and annual leave approvals.

- Act as the chief warden in the event of a fire emergency or activation of the fire panel.





- Be the first responder to any emergency situation and act as a liaison between fire, ambulance, police and the hotel and communicate information to the Guidance Team.

About You

- Tertiary Education preferably in Hotel/Hospitality Management.

- Minimum 2 years experience in a similar role in Front Office operations in luxury hotels/resorts.

- Robust interpersonal communicator with personable character, good in relation-building.

- Knowledge of Property Management Systems (e.g. OPERA).

- Competent computing skills (e.g. Microsoft Office).

- First Aid certification and Responsible Service of Alcohol License.

- Very good command of written and spoken English.

- Valid working rights in Australia.

Your Career at Capella Sydney A place to belong. Room to grow. An opportunity to make a difference.

We believe exceptional guest experiences begin with people who feel valued, supported and inspired to do their best work. At Capella Sydney, we are committed to creating an environment where our team members can develop their skills, explore their potential and take pride in being part of something special.

As part of our team, you will enjoy:

- A distinctive workplace: Be part of an internationally recognised luxury hotel within one of Sydney’s most significant heritage buildings.

- Learning and development: Access LinkedIn Learning courses to support your personal and professional growth.

- A supportive team environment: Work alongside passionate professionals who value collaboration, respect and shared success.

- Complimentary meals: Enjoy meals during your shifts.

- Hotel and group discounts: Access accommodation and group booking discounts across participating properties.

- Wellbeing support: Access confidential counselling and support through our Employee Assistance Program.

- Birthday leave: Enjoy an additional day of leave to celebrate your birthday.

Be part of our story

Bring your talent, curiosity and ambition to Capella Sydney. Join a team that takes pride in its craft, values the individual and is continually shaping the future of luxury hospitality.

We look forward to discovering what you will bring to Capella Sydney.

📌 Assistant Manager – Front Office (Sydney)
🏢 Capella Sydney
📍 Sydney