Automotive Service Advisor – DENZA NSW

DENZA ACT (EV Retail International)

Location: Canberra, ACT

Salary: Competitive Base Uncapped Performance Incentives The Brand

Blending advanced EV technology with refined design and progressive innovation, Denza represents a new standard in modern automotive retail. Backed by the global expertise of BYD, the brand delivers a seamless fusion of performance, sophistication, and intelligent technology. With expansion underway across New South Wales, Denza is establishing a new benchmark for premium vehicles and the ownership experience that surrounds them.

The Opportunity

This is not a traditional Service Advisor role.

This is your chance to be the frontline ambassador for a premium EV automotive operation. We are seeking a motivated, passionate, and customer-centric Automotive Service Advisor to join our state-of-the-art Service Department in ACT.

If you thrive in a busy environment, possess a consultative approach to problem-solving, and want to be at the forefront of the shift to electric mobility, this is the career-defining move you have been looking for.

Key Responsibilities

- Premium Customer Journey: Greet guests and act as the primary, trusted point of contact between the customer and the workshop, ensuring a seamless, high-end experience from arrival to vehicle handover.

- Technical Support & Communication: Effectively explain vehicle diagnostics, service requirements, and maintenance carried out on advanced EV systems in a clear, consultative manner.

- Workflow Coordination: Manage and maintain accurate digital customer records, repair orders, and invoices, while proactively tracking warranty and recall processes.

- Performance & KPIs:



Work collaboratively with the workshop management team to achieve departmental, manufacturer, and Net Promoter Score (NPS) targets.

- Timeline Execution: Provide regular, transparent updates to guests throughout the day to ensure vehicles are completed efficiently, minimising delays.

About You

- Experience: Previous Automotive Service Advisor experience is highly regarded, though a premium hospitality or high-end retail background with a strong willingness to learn will be considered.

- Communication Style: Superior verbal and written communication skills with a natural ability to build rapport and deliver an experience-led approach.

- Technical Aptitude: A forward-thinking mindset with an interest in EV technology, digital dealership software, and evolving automotive retail models.

- Attributes: Highly organised, self-motivated, dedicated, and possesses a keen eye for detail.

- Requirements: Must hold a current Current South Wales Driver’s Licence and have Australian citizenship or permanent residency.

What We Offer

- Attractive, competitive salary package with an uncapped commission structure rewarding your performance.

- Ongoing Factory Brand training and specialized development to support your personal growth .

- A supportive, progressive workplace culture that champions innovation and team synergy.

- Long-term, stable career progression opportunities within an ever-expanding, premium automotive network.

Apply Now

If you are ready to deliver exceptional customer support, drive service performance, and grow with a brand defining the future of mobility, we want to hear from you.

Click 'Apply Now' to submit your resume and cover letter.

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