Join our Finance Team at Jewish Care Victoria as Billing and Finance Operations Specialist – Support at Home (4days onsite at our Head Office on St.Kilda Road).

About the Opportunity

This is a key technical role for someone with robust, current and practical knowledge of Support at Home funding and billing, together with hands-on experience using AlayaCare.

A key part of the role will be ensuring that Support at Home requirements is correctly reflected in AlayaCare. Knowledge of NDIS funding and billing would be advantageous but is secondary to the role’s Support at Home and AlayaCare focus.

What you’ll be doing

Working closely with the Funding & Billing Manager, you’ll play key role in ensuring accurate, efficient and compliant funding and billing operations across our Support at Home program.

In this role, you will:

- Interpret aged care legislation, Support at Home program guidance, funding rules, pricing arrangements and participant contribution requirements from a billing and financial operations perspective.
- Translate legislative and program requirements into clear procedures, end-to-end workflows, system configurations and financial controls.
- Develop, document and continuously improve Support at Home funding, billing, claiming and participant contribution processes.
- Manage and optimize AlayaCare configurations, including funding structures, service codes, bill codes, billing rules and workflows.
- Collaborate with internal stakeholders and system providers to troubleshoot issues, improve system functionality and implement effective solutions.
- Plan and conduct system testing, including billing validation, regression resting and user acceptance testing (UAT), to ensure changes are implemented successfully.
- Review billing outputs, financial reports and system data to ensure accuracy, compliance and operational efficiency.




- Support the implementation of system and process improvements, including updating procedures, workflows and training materials
- Stay up to date with legislative, regulatory and programs changes (Support at Home), assessing their impact on billing systems and operational processes.
- Act as a subject matter expert, providing guidance and resolving complex queries relating to support at Home funding, billing, claiming and Alayacare.

About You

We’re looking for detail-oriented, solutions-focused professional who combines technical expertise with strong analytical and problem solving-skills.

To succeed in this role, you will bring:

- Strong, current knowledge of Support at Home funding and billing, including claiming, pricing, participant contributions, budgets and provider obligations.
- Demonstrated experience in aged care billing, funding operations or financial process improvement.
- Experience working with billing systems, with AlayaCare experience highly regarded
- The ability to interpret complex legislation and funding requirements and translate them into practical operational processes
- Strong analytical skills, with experience identifying discrepancies, improving system functionality and strengthening financial controls.
- Excellent communication and stakeholder engagement skills, with the ability to explain complex information clearly
- Strong organizational skills and the ability to manage competing priorities and deadlines




- Relevant qualifications in Accounting, Finance, Business Administration or a related discipline are desirable, or equivalent practical experience.

Why Jewish Care?

- Salary Packaging – as a not-for-profit organization, our staff benefit from some Fringe Benefit Tax exemptions through salary packaging up to $15,900/annum up to $2,650/annum on meal & entertainment
- Purchased leave options
- Employee Assistance Program
- Reward & Recognition Program
- Ethos Day—an enriching learning experience that delves into the intricacies of Jewish history and culture
- Learning and development – opportunities to progress in your career internally

About us

Jewish Care Victoria is a not-for-profit organization and is one of the largest providers of aged and community services for the Jewish Community in Victoria and has been servicing the community for 175 years. Our staff come from diverse cultural and religious backgrounds.

Jewish Care acknowledges Aboriginal and Torres Strait Islanders as the Traditional Custodians of the land on which we live and work. Our services and supports are provided on the lands of the Wurundjeri and Boonwurrung people, and we deeply respect and honor their ongoing cultural and spiritual connection to land, waters and community.

Jewish Care is committed to protecting clients and staff members from all forms of harm and abuse. We are a child safe organization. We require all applicants to undergo an extensive screening process during their recruitment process.

Interested in developing career with Jewish Care Victoria, APPLY NOW!

Applications are reviewed and shortlisted on a rolling basis, and the position may be filled before the ad closes.

We are not currently accepting application from recruitment agencies.

📌 Billing and Finance Operations Specialist - Support at Home (Melbourne)
🏢 Jewish Care Victoria
📍 Melbourne