The Role

We’re looking for a hands-on Branch Manager and Trade Counter Sales professional to lead our branch team and take full ownership of day-to-day operations, while serving trade customers at the counter. You’ll set the standard for service, accuracy and safety, drive sales across the counter and the branch, and grow our trade customer base in the building and construction sector.

Key Responsibilities

- Lead, coach and roster the branch team, including warehouse and counter staff

- Drive branch sales and margin performance against agreed targets and budgets

- Serve trade customers at the counter and over the phone, providing accurate product advice and quotes based on their requirements and specifications

- Build and maintain strong relationships with trade customers, and proactively win new business

- Work closely with Sales Representatives and Technical staff to support customer demand

- Operate a forklift safely to receive, put away and move stock as needed

- Oversee stock levels, purchasing, branch transfers and inventory control, including regular stocktakes

- Manage inbound and outbound freight, courier and transport arrangements

- Ensure orders are picked, checked, invoiced and dispatched accurately and on time

- Monitor customer accounts and follow up overdue payments in line with credit terms

- Maintain branch presentation,



shelving and cleanliness to a high standard

- Resolve customer queries and complaints quickly and professionally

- Ensure compliance with workplace health and safety procedures, and keep safety records up to date

- Report regularly to senior management on branch performance, issues and opportunities

Essential Requirements

- Current High Risk Work Licence to operate a forklift (LF class), with proven forklift experience in a warehouse environment
- A valid driver’s licence

About You

- Proven experience managing a branch, trade counter or warehouse team (building, construction or trade supplies experience highly regarded)

- Strong trade counter sales experience, with the product knowledge to advise and sell to trade customers

- Robust leadership skills with the ability to motivate, develop and hold a team accountable

- Commercial awareness, with a track record of meeting sales and margin targets

- Sound knowledge of inventory management, purchasing and warehouse operations

- Experience managing customer accounts and credit control

- Excellent communication skills and a customer-first attitude

- Strong organisation and attention to detail

- Competent with order processing, invoicing and inventory systems

- Applications from candidates without a current forklift licence cannot be considered.

📌 Branch Manager (Seven Hills)
🏢 Durotech Industries
📍 Seven Hills