Turn conversations into memberships and members into community! Are you a people person who loves building connections, creating excellent customer experiences and excited about helping grow a thriving membership community? Bring your people skills, sales confidence, and positive energy to Sutherland Shire Leisure Centres Team in our Customer Experience – Memberships role.

What you'll be doing

- Creating welcoming experiences and delivering outstanding customer service for our members and visitors
- Connecting with customers, understanding their needs and helping them find their perfect membership fit
- Turning enquiries into memberships through proactive engagement and sales conversations
- Driving membership growth by promoting our services, identifying opportunities, and building strong member relationships
- Managing membership administration from sign-up to renewal, cancellations, membership changes and record maintenance
- Supporting front reception during busy periods and helping create a positive centre experience

What you'll bring

- Holds a current NSW Working with Children Check
- Loves connecting with people and delivering exceptional customer experiences
- Has confidence in sales and enjoys achieving results
- Is highly organised and comfortable managing administration tasks
- Communicates clearly and professionally
- Thrives in a team environment while also working independently
- Brings energy, initiative and a positive attitude to work every day

Bonus points if you have





- Previous membership sales or customer service experience in a fitness, aquatic, leisure, recreation or sporting environment
- Certificate III in Fitness (desirable)

Package: $60,887 - $64,405 gross p.a. plus 12% superannuation.

Hours of work: Permanent Full Time Working 38 hours per week. You will have the option of a 19 day month with Council's ADO system (Accrued Day Off).

To benefit your wellbeing you will have access to fitness passport, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks, and will also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks.

Get your application in by 11.59pm: 24 November 2026

Interview date: Interviews will be facilitated within 2 weeks of job advertisement closing

Reach out to Leah Bassett, Leisure Manager [email protected] for any job specific enquiries. Breanna Rivers, Talent Acquisition Business Partner [email protected] can assist with any recruitment related enquiries.

Council is a Child Safe Organisation and is committed to ensuring the NSW Government’s Child Safe Standards are incorporated in our procedures, practices, programs, and events.

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📌 Customer Experience - Memberships (Sydney)
🏢 Sutherland Shire Council
📍 Sydney