Do you love helping people and take pride in making a difference?

My Medical Services Australia is looking for a friendly, professional and organised casual Medical Receptionist to join our team at Salamander Bay.

We are seeking someone who genuinely enjoys working with people, takes pride in providing exceptional customer service and understands the important role reception plays in creating a positive patient experience.

As the first point of contact for our patients, you will play an integral role in ensuring the smooth and efficient operation of the practice. You will work closely with our doctors, nurses and administration team in a busy and rewarding general practice environment.

About the role

This is a varied and rewarding position where no two days are quite the same.

Your responsibilities will include

- Welcoming patients and visitors and providing a friendly, professional first point of contact.
- Managing incoming telephone calls, emails and patient enquiries.
- Scheduling and managing appointments, cancellations and practitioner diaries.
- Maintaining accurate patient records and demographic information.
- Processing patient billings, Medicare claims and payments.
- Managing incoming correspondence, scanning, filing and general administration.
- Assisting with patient recalls and appointment reminders.
- Recognising urgent patient presentations and escalating appropriately to clinical staff.
- Supporting doctors, nurses and colleagues with day-to-day administrative requirements.
- Maintaining a clean, organised and welcoming reception and waiting area.
- Following practice policies and procedures, particularly in relation to privacy, confidentiality and workplace safety.

About you

We are looking for someone who brings more than just administrative skills. The right person will have a positive attitude, a strong work ethic and a genuine commitment to delivering excellent patient care.

You will ideally demonstrate





- A warm, friendly and approachable personality.
- Excellent interpersonal and communication skills, including a confident telephone manner.
- A genuine passion for helping people and providing exceptional customer service.
- Emotional intelligence and the ability to remain calm and professional when dealing with challenging situations.
- Strong organisational skills and the ability to manage competing priorities.
- Excellent attention to detail and a commitment to accuracy.
- Initiative and the ability to take ownership of responsibilities without constant supervision.
- Reliability, accountability and a willingness to go the extra mile.
- The ability to work independently while contributing positively to a team.
- A professional attitude and commitment to confidentiality and patient privacy.

Skills and experience

Essential:

- Previous experience in reception, administration or a customer service role.
- Competent computer skills and confidence learning new systems.
- Excellent written and verbal communication skills.
- Demonstrated ability to organise, prioritise and manage competing demands.

Why join My Medical Services Australia?

At MMSA, our administration team plays an essential role in supporting our doctors, nurses and patients.

You will have the opportunity to:

- Work within a supportive and collaborative healthcare environment.
- Be part of a team that values professionalism, respect and patient-focused care.
- Develop your knowledge and skills in general practice administration.
- Access ongoing training and career development opportunities.
- Contribute to a positive workplace culture and continuous improvement.

Interested?

If you are organised, approachable, proactive and passionate about providing excellent service, we would love to hear from you.

Please submit your resume and a covering letter outlining your relevant experience and why you would be a great addition to our team.

We look forward to meeting you!

📌 Casual Medical Receptionist (Hunter Region)
🏢 My Medical Services - Port Stephens
📍 Hunter Region