Job Description
/n /n /n /n IT Service Centre AV Support Officer/n Job No.: 698019 /n

Location:
Caulfield, City, Peninsula, and Rural Campuses /n Employment Type: Full-time, with a rotating roster covering standard daytime hours and afternoon shifts (1 pm–9 pm) during teaching periods /n Duration: Until 30 September 2027 /n Remuneration: $86,344
- $99,179 pa HEW Level 05 (plus 17% employer superannuation) /n /n
- Amplify your impact at a world top 50 University /n
- Join our inclusive, collaborative community /n
- Be surrounded by extraordinary ideas
- and the people who discover them /n /n Why Join Monash? /n At Monash, work feels different. We combine world-class research and learning environments with a culture that values work-life balance, diversity, and genuine career development. /n As part of the eSolutions team, you won't just be fixing gear; you’ll be enabling cutting-edge hybrid learning environments, collaborative research spaces, and high-profile university events. /n Benefits /n /n
- Market-Leading Superannuation: 17% employer superannuation contribution, boosting your take-home value significantly above commercial standard /n
- Work-Life Balance & Predictability: Structured shift hours, protected breaks, clear overtime provisions, and the stability of a leading global institution /n
- Convenient

Location:
Mainly based at our vibrant Caulfield Campus
- easy access via public transport with local parking options, saving you the hassle of daily Melbourne CBD travel /n
- Broad Tech Exposure: Hands-on experience across state-of-the-art enterprise AV, Crestron/Extron control systems, digital signage, lecture capture, and integrated IT service infrastructure (ITIL / Remedy) /n /n The Role /n Reporting to the Senior IT Service Centre AV Team Leader,



you will be a core operational presence on campus, ensuring our AV and learning space technology runs smoothly. /n

Key Responsibilities
/n /n
- Provide front-line technical support (face-to-face and phone) to resolve AV and IT issues in teaching, meeting, and event spaces across campus /n
- Act as a trusted subject matter expert for academic staff, professional teams, and students using campus AV systems /n
- Diagnose, troubleshoot, and coordinate quick-turnaround repairs for AV control systems, displays, microphones, video conferencing (Teams/Zoom Rooms), and connected desktop systems /n
- Log and manage service tickets in Remedy, contributing to continuous service improvement and technical documentation /n
- Collaborate across the broader eSolutions team to deliver seamless IT/AV operations /n /n About You /n You thrive in customer-facing technical environments and take pride in keeping systems online and users supported. Whether you come from a commercial AV integration background, live production/events, or an IT service desk, you bring a diagnostic mindset and a passion for helping people. /n Your Experience &

Qualifications:
/n /n
- Technical

Skills:
Sound hands-on knowledge of AV systems (displays, switchers, control systems, audio processing) and standardized desktop hardware/software /n
- Customer Focus: Demonstrated commitment to delivering exceptional customer service under operational deadlines. /n




- Problem-Solving Ability: Robust analytical skills with a proactive approach to fault-finding /n
-

Qualifications:
Relevant tertiary qualification (with ITIL Foundation preferred), or equivalent substantial hands-on industry experience /n
- Compliance & Flexibility: Ability to work standard shift rosters (including 1 pm–9 pm during teaching periods) and hold a valid Victorian Working With Children Check (WWCC) and hold a current Australian driver's licence, as travel between multiple Monash campuses is required /n /n About Monash University /n At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen. /n We value difference and diversity. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed. /n Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy. /n In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026. /n Learn more about Monash. /n Today, we have the momentum to create the future we need for generations to come. Accelerate your change here. /n Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents. /n To Apply /n If yo

📌 IT Service Centre AV Support Officer (Melbourne)
🏢 Monash
📍 Melbourne