Job Description
/n Description/n /n Job Summary: /n Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location. /n /n In this role, you will make an impact in the following ways: /n /n
- Create basic work orders in required systems /n
- Raise purchase orders and process supplier invoices to AP /n
- Process customer invoices in the system /n
- Enter training records for the service team /n
- Assist at Service Reception when required /n
- Answer branch calls /n /n /n Responsibilities/n /n To be successful in this role you will need the following: /n Competencies: /n /n
- Interpret key financial indicators to support business decisions /n
- Communicate clearly across diverse audiences /n
- Direct, delegate, and remove obstacles to achieve outcomes /n
- Build trust through honesty, integrity, and authenticity /n
- Resolve conflict effectively and professionally /n




- Diagnose faults using troubleshooting processes and service tools /n
- Use electronic service tools to maintain, diagnose, and resolve issues /n
- Escalate technical issues efficiently and document findings /n
- Assess warranty eligibility and submit accurate claims /n
- Value and embrace diverse perspectives and cultures /n /n Education, Licenses, Certifications: /n High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. /n This position may require licensing for compliance with export controls or sanctions regulations.

Experience:
/n Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience. /n /n Qualifications/n /n . /n /n /n

📌 Service Administrator (Perth)
🏢 Cummins
📍 Perth