About the role
/n /nA Shared Services Support Officer is required for a busy, rapid-paced service centre setting based in Wagga Wagga. The role is the first point of contact for customer enquiries across multiple channels and processes a range of transactions using defined processes, systems and telephony tools to support delivery of tier 0 / tier 1 services./n /n /n This full-time assignment offers 35–40 hours per week. This role is offering an ASAP start with a duration of approx 3 months. /n /n /n Duties/n /n
- Multi-channel customer enquiries are managed and resolved at first contact where possible. /n
- High-quality customer service is delivered by interpreting enquiries and providing clear, accurate responses in a shared services environment. /n
- Transactions are processed accurately and efficiently using established procedures and knowledge articles to ensure consistent outcomes. /n
- Complex enquiries and transactions are escalated as required, with progress updates provided to customers. /n
- Multiple systems and telephony/technology solutions are used to triage work, manage tasks, enter data and maintain accurate records. /n
- Team outcomes are supported through collaboration, knowledge sharing and continuous improvement. /n
- Participation in quality assessments and operational/performance discussions is maintained, with individual KPIs met as assigned. /n /n Skills and experience/n /n
- Demonstrated experience in a customer-centric service environment (contact centre, service centre, shared services, corporate services, or managed services). /n
- Strong communication skills and a courteous, empathic approach to customer interactions. /n
- Ability to manage high volumes of varied enquiries/transactions while maintaining accuracy and service quality. /n
- Confidence working across multiple computer systems, with the ability to learn new tools and processes quickly. /n
- Ability to work independently to meet targets while contributing to team performance /n /n Advantages/n /n
- $38.89/hr + super. /n
- Full-time hours in a structured shared services environment. /n
- Opportunity to build experience in a high-volume, process-driven service centre. /n /n
How to apply
/n /nSound interesting? We would love to hear from you Click APPLY NOW to upload a copy of your current resume, or call Jo on 02 6691 9106 for a confidential discussion.