Melbourne Storm is an Australian professional rugby league club playing in the National Rugby League (NRL) competition. We are the only NRL team based in Victoria and have experienced substantial growth and success in our short history.

About the role

We are looking for an energetic, people-focused and organised individual to join our Club in the role of Fan Experience Coordinator. This is a full-time position. To be successful you will bring a customer-first approach, excellent communication skills and the ability to stay calm and make clear decisions when things get busy.

Reporting to the Head of Fan Experience and Events, the Fan Experience Coordinator brings together two key parts of our business: Game Day and Events, and Retail and Merchandise. Whether you’re coordinating a Club event, helping deliver game day or working with our apparel and merchandise partners, your focus will be on creating outstanding experiences for our members, fans, partners and guests.

This unique role is a fantastic opportunity to build your career in the sporting industry. It would suit someone with event management experience who also brings some retail or merchandise experience, or is keen to develop it.

Key responsibilities across fan experience, game day, events and retail include, but are not limited to:

- Supporting guest experience across Club events, including invites, RSVPs, floor plans and other key touchpoints.
- Supporting the delivery of Melbourne Storm game day operations to create a welcoming and memorable experience for members and fans.
- Supporting the Game Day & Events Manager to ensure high-quality events are executed efficiently,



successfully and to standard.
- Coordination of Club events, which includes working with key suppliers and contractors.
- Maintaining the Club events and activities calendar.
- Supporting delivery of our annual apparel range for players and staff.
- Coordinating the Club’s online Auction and Memorabilia program with our external partner.
- Managing stock to meet the Club’s promotional and gifting needs.
- Working with all business units and key stakeholders collaboratively, including presenting at key planning meetings.
- General administration across events, retail and merchandise.

Due to the nature of our industry, this role will be required to work on game day and at nominated Club events, which will require some weekend and evening availability.

The successful candidate will possess:

- Demonstrated experience in event coordination or delivery, whether gained through paid roles, internships, volunteering or study.
- A genuine people-first approach, with excellent communication skills.
- The ability to stay calm in busy situations and make clear decisions.
- A relevant tertiary qualification in Sport Management, Event Management or a related field (preferred).
- Retail or merchandise experience is highly regarded.




- Experience in the sporting or entertainment industry is highly regarded.

What we offer

- Flexibility with hybrid office / WFH arrangements
- Access up to six additional days of gifted leave each year
- Free parking onsite
- State of the art gym access and pool access
- Paid Parental Leave for Primary and Secondary Caregivers
- Free access to all Melbourne Storm home games additional tickets for friends and/or family.
- Tickets to Storm Player of the Year Award, Life Members Dinner, Christmas Party and many other nominated Club events
- Dedicated internal employee Wellbeing and Engagement program
- Discounts from Storm partners
- Access to an annual Flu Vaccine and skin checks
- Internal Professional Development opportunities

How to Apply To apply, please submit your written application, including both covering letter and CV, addressed to Aaron Rizzatti via the Employment Hero platform or Seek. For any questions related to the role, please contact @melbournestorm.com.au.

Applications close 5pm, Monday 30 November 2026.

Melbourne Storm values diversity and inclusion and we embrace individual difference. We encourage all suitable applicants to apply for this role, including First Nations peoples.

Please note that the successful candidate will need to meet NRL accreditation requirements, and all employment is subject to a National Police Record clearance and valid Working with Children Check. Our organisation is committed to complying with Child Safety Standards

We regret that we are unable to accept recruitment agency applications.

📌 Fan Experience Coordinator (Melbourne)
🏢 Melbourne Storm Rugby League Club
📍 Melbourne