The Merchant Hotel Brisbane a member of Radisson Individuals is seeking an enthusiastic and experienced Front Office Supervisor / Team Leader to join our small, close-knit team on a permanent full-time basis.

This is a hands-on role for someone who enjoys leading by example, delivering outstanding guest service and being actively involved in the day-to-day operations of a hotel.

Working closely with the Hotel Manager, you'll help oversee Front Office operations, support team members and ensure our guests enjoy a welcoming and memorable experience.

Key Responsibilities

- Oversee and coordinate daily Front Office operations.

- Manage guest check-ins, check-outs, reservations and enquiries.

- Deliver friendly and professional guest service.

- Handle guest feedback and resolve issues promptly.

- Support, guide and assist with training Front Office team members.

- Liaise with Housekeeping to coordinate room availability and guest requirements.

- Assist with daily administration, cash handling and reporting.

- Maintain hotel procedures and service standards.

- Work closely with the Hotel Manager to ensure smooth hotel operations.

About You

- Previous experience in hotel Front Office or Guest Services.





- Experience in a supervisory or team leader role will be highly regarded.

- Strong communication and customer service skills.

- Confident working independently and taking initiative.

- Organised, reliable and able to manage competing priorities.

- A positive, hands-on approach and willingness to support a small team.

- Flexible to work a rotating roster, including weekends and public holidays.

What We Offer

- Permanent full-time employment.

- Immediate start available.

- A varied, hands-on leadership role.

- Supportive and close-knit working environment.

- Opportunity to develop your hospitality and leadership career.

- Competitive remuneration based on experience and the applicable award.

Ready to Join Our Team?

If you're passionate about hospitality, enjoy leading by example and are looking for an opportunity to make a genuine contribution within a small hotel team, we'd love to hear from you!

Apply now with your resume and a brief cover letter outlining your experience and availability.

Shortlisted applicants will be contacted.

📌 Front Office Supervisor / Team Leader (Brisbane)
🏢 Mandala Hospitality Group
📍 Brisbane