Job Description
/n Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives. /n In your Relationship Associate role, you will become a trusted advisor, influence customer outcomes, and play a key role in our Sydney team. /n /n In your new role, you'll be the face of our business within a portfolio of key employer partners, helping to grow participation in our salary packaging and novated leasing programs through education, engagement and strategic relationship management. /n /n This is a role for someone who loves variety, enjoys autonomy, and is motivated by building long-term partnerships that deliver real value. /n /n Here’s how you will make a difference in this role… /n You'll work closely with our Relationship Managers and internal teams to develop and execute engagement strategies across your portfolio. Every day will be different. /n /n At MMS clear expectations help our people Be the Difference. Your

key responsibilities
in this role will include: /n /n /n
- Build and nurture strong relationships with key employer contacts and strategic partners with our existing Charity, Health, Not for Profit, Corporate and Mining customers /n
- Deliver engaging education sessions and presentations to employees. /n
- Identify current opportunities to increase program participation and generate quality leads. /n
- Coordinate onsite marketing activities, sponsorships, events and awareness campaigns. /n
- Develop networks that maximise access to employees through digital and face-to-face channels. /n
- Collaborate with Marketing,



Client Relationship teams and Business Development Managers to execute strategic initiatives. /n
- Champion the voice of your customers by providing valuable feedback that enhances service delivery. /n
- Monitor, report and celebrate the success of your portfolio while continually looking for ways to improve customer engagement. /n /n /n To be considered for this role you will have: /n You're someone who knows how to build trust quickly. You're confident presenting to groups, comfortable managing multiple priorities, and love finding creative ways to engage customers. /n /n
- Outstanding relationship-building and stakeholder management skills. /n
- Confidence presenting to both small and large audiences. /n
- Strong communication and influencing abilities. /n
- A proactive, solutions-focused mindset. /n
- Excellent planning, organisation and time management skills. /n
- High attention to detail and the ability to manage competing priorities. /n
- Resilience, initiative and a passion for delivering exceptional customer experiences. /n
- A current unrestricted clean driver's licence. /n
- Ability to do some travel on an ad hoc basis /n /n Experience in salary packaging, novated leasing, financial services or a similar relationship management setting will be highly regarded,



but we're equally interested in people who have built successful careers in customer engagement and account management within a service provider organisation. /n /n We believe our people do their best work when they're equipped with the right tools and supported to succeed. You'll receive: /n /n
- Fully maintained company vehicle. /n
- Company phone and laptop. /n
- The autonomy to manage your own portfolio. /n
- A collaborative and supportive team environment. /n
- Opportunities for professional growth and career development. /n
- The chance to make a genuine impact with some of Australia's leading employer partners. /n /n What we can offer you: /n
· Strong culture and the support of a values-based recognition program /n
· Novated leasing benefits and discounts /n
· 12 weeks paid parental leave /n
· Comprehensive learning and development opportunities to support your career growth /n
· Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations /n
· Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund /n
· Exempt Employee Share Plan /n
· Volunteer leave & Career break /n
· MMS Rewards program /n /n Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected. /n
· We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply. /n
· We value the skills and attributes veterans can bring to our organisation. /n
· We embrace hybrid working and welcome conversations about flexibility. /n /n Please note all successful candidates will undergo backgr

📌 Relationship Associate (Sydney)
🏢 McMillan Shakespeare Group
📍 Sydney