Job Description

About the Company
Leaders IT (Professional Services division of Peoplebank) are a leading information technology talent consultancy that focuses on providing specialised IT consultants to Tier-1 clients in diverse industries like Banking/Financial Services, Retail, Telecommunications, and Government. Our consultants are engaged in a variety of cutting-edge projects throughout Australia./n /n

About the role
/n /n We are working in partnership with a large aerospace corporation on an opportunity working across major enterprise technology platforms. Our client is looking for a collaborative team player to join their team as a Junior Application Support Engineer – Manufacturing Systems. This is an excellent opportunity for a recent graduate or junior IT professional looking to build their career within infrastructure, networking, systems administration, and enterprise technology environments. You'll receive ongoing mentoring, training, and hands-on experience while working alongside experienced engineers on meaningful projects./n /n Skills & Interests/n /n We're looking for candidates with a genuine passion for technology and a willingness to learn. Exposure to any of the following through study, internships, home labs, personal projects, or commercial experience would be beneficial:/n /n /n

Key Responsibilities
/n /n /n
- Application Support: Provide Level 1 and Level 2 support for manufacturing applications, escalating more complex technical and functional issues to senior specialists. /n
- Incident Investigation: Assist with troubleshooting application issues, gathering information from users, documenting incidents and supporting root-cause investigations. /n
- User Support: Work with manufacturing, engineering,



quality and shop-floor users to understand system issues and provide practical application support. /n
- Application Monitoring: Assist with monitoring manufacturing applications and interfaces, identifying failures or data issues and escalating where required. /n
- Testing & Configuration: Support senior team members with system configuration, testing, release activities and validation of changes. /n
- Process Documentation: Maintain support documentation, knowledge articles, system procedures and troubleshooting guides. /n
- Data & Traceability: Assist with issues relating to manufacturing records, serialisation, component tracking, work instructions and quality processes. /n
- Continuous Improvement: Identify recurring support issues and contribute ideas to improve application stability, user experience and support processes. /n
- Capability Development: Participate in the CUSP development pathway, including mentoring, coaching, structured learning and capability assessments. /n /n /n /n
- Foundational experience or education in IT, information systems, software, engineering, application support or a related technical discipline. /n
- Some exposure to application support, service desk, systems administration, ERP applications or business systems would be advantageous. /n
- Strong analytical and troubleshooting skills. /n
- An interest in manufacturing technology, enterprise applications and SAP environments. /n




- Ability to communicate effectively with both technical and non-technical stakeholders. /n
- Good documentation skills and attention to detail. /n
- A willingness to learn unfamiliar technologies and business processes. /n
- A collaborative approach and willingness to learn from experienced technical specialists. /n
- Exposure to SAP, ERP or MES platforms is desirable but not essential. /n
- Australian Citizen /n /n Culture & Benefits/n /n /n
- Dedicated Program Manager, Qualified Mentor, and Employee Manager to support your technical and professional growth /n
- Opportunity to develop your skills in a professional workplace whilst contributing to meaningful project work /n
- Permanent employee entitlements, including annual leave, public holidays, sick leave, long service leave, and salary sacrifice options /n
- ACS membership, certification support, and access to ongoing training and development sessions /n
- Structured career development designed to set you on the path for a long and successful career in technology /n /n What We Need From You/n /n /n
- Commitment to participating in the structured 12-month program /n
- A positive attitude and genuine willingness to learn /n
- Strong communication skills and the ability to work collaboratively /n
- Curiosity, enthusiasm, and a desire to build a career in infrastructure and technology /n /n Recent graduates and junior IT professionals are strongly encouraged to apply. Commercial experience is not essential
- we're looking for enthusiastic learners with a passion for technology and a desire to grow./n /n Leaders IT pride themselves on the continuous support and development of their consulting staff. Their consultant care team take great pride in maintaining a proactive relationship with their onsite consultant

📌 Junior Application Support Engineer (Melbourne)
🏢 Leaders
📍 Melbourne