Job Description
/n 21st October, 2026/n Customer Service Representative
- Brisbane | Up to $85,000
- $100,000 + Super | Opportunities for lasting career growth /n Your New Company This company delivers complete global supply chain services, including international freight forwarding, customs, warehousing, and contract logistics. Known for their reliable, client-focused service, they’re trusted by many leading Australian brands and retailers. They’re committed to hiring great people and offer a range of roles and development opportunities to support team growth. Your Recent Role As a Customer Service Representative, your job duties & responsibility include but are not limited to the following: /n /n
- Interact with customers for bookings, pricing, queries, service options, shipment updates /n
- Enhance customer experience and foster relationships, improve credibility and create customer loyalty /n
- Prioritization of orders and adjusting of schedules to ensure customer priority requirements are met /n
- Manage the status of customer orders through maintaining accurate data within Cargowise and communicating exceptions and delays to customers /n
- Cargowise Tasks /n
- CW Bookings /n
- Cargowise Data Entry /n
- Liaise with overseas partners & internal colleagues /n
- Customer Rate Set up /n
- Customer Summary Reports /n
- Customer Enquiries /n
- Customer Quotations /n
- Distribution of incoming emails/documents to various internal departments /n




- Customer Courtesy Service Calls /n What you will need to succeed/n /n /n
- Minimum 12 months Freight Forwarding experience, have sound understanding of the importing process including INCO terms, documentation, delivery and customs and quarantine requirements. /n
- Customer Service Representative experience /n
- Cargowise experience /n
- Manage Competing External and Internal Priorities /n
- Clear Oral & Written Communication Skills /n
- Efficient Planning and Organising Skills /n
- Effective communications /n
- Ability to Work Autonomously, whilst working within a team /n
- Diligent and Conscientiousness /n
- Willingness to Learn & Grown within Role /n
- Adaptable & Flexible to Changing Market Conditions /n
- Team Orientated /n
- Flexible & Willing to Support Others /n
- Genuine, Sincere & Authentic /n
- Accountable, Responsible, Takes Ownership /n What you need to do now/n /n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your resume, or call Thomas Hunter now at 0437 537 710./n /n /n If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion./n /n Please Note:/n /n People Group Recruitment is only accepting applications from candidates CURRENTLY RESIDING IN AUSTRALIA who have the relevant LOCAL skills and experience required for this role./n /n /n /n We DO NOT recruit for roles that offer sponsorship, internships, graduate programs, or entry-level positions./n /n /n

📌 Freight Forwarding (Brisbane)
🏢 People Group
📍 Brisbane