About the role

Join Freccia Azzurra Club as a Gaming Attendant or Gaming Superviosr and help create a safe, welcoming and enjoyable environment for gaming patrons. Reporting to the Gaming Supervisor, Gaming Manager or General Manager, you will provide exceptional customer service, support gaming operations, promote responsible gambling and contribute to the smooth running of the venue.

Key responsibilities

- Provide friendly, professional and efficient service to gaming patrons.

- Greet customers, respond to enquiries and assist with gaming facilities and venue services.

- Build positive relationships with regular patrons while maintaining professional boundaries.

- Handle customer concerns and complaints promptly, escalating issues when required.

- Monitor gaming machines and gaming areas to support smooth operations.

- Assist patrons with basic gaming machine operation and venue procedures.

- Process approved gaming machine payouts and customer transactions accurately and securely.

- Report machine faults, maintenance issues, incidents, hazards and security concerns promptly.

- Maintain the cleanliness and presentation of gaming areas.

- Comply with gaming legislation, FAC policies, licensing requirements and responsible gambling obligations.

- Promote responsible gambling practices, identify signs of gambling-related harm and provide information about available support services.





- Monitor gaming areas and report suspicious, inappropriate or non-compliant activities.

- Complete incident reports and maintain accurate records of payouts and transactions.

- Follow cash security, reconciliation, workplace health and safety procedures.

- Assist with general venue operations, promotions, loyalty programs and special events.

- Work collaboratively with Functions and contribute to customer service and operational goals.

- Work shifts including evenings, weekends, public holidays and late nights, with extended periods of standing and walking.

What we're looking for

- Previous hospitality, customer service or gaming experience is preferred but not always required.

- Current Responsible Service of Alcohol (RSA) certificate mandatory.

- Responsible Gambling (RG) certification or equivalent as required by local legislation.

- Basic cash handling experience and the ability to manage transactions accurately and responsibly.

- Understanding of gaming machine operations is advantageous.

- Excellent customer service and communication skills.

- A friendly, professional and approachable manner.

- Strong attention to detail, problem-solving and conflict-resolution skills.

- Ability to work effectively independently and as part of a team.

- Ability to remain calm under pressure and maintain a protected, secure and welcoming environment.

📌 Gaming Attendants/Supervisors (Braeside)
🏢 FRECCIA AZZURRA CLUB
📍 Braeside