Perks

[ U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law. ]

Summary of Position

The Desktop Support Technician is part of a team responsible for providing technical support and deployment services to various clients for their project needs.

Essential Functions

- [Deployments of new computer hardware or moves, and existing computer operating system upgrades]{segoe="" ui",="" tahoma,="" sans-serif""}
- [Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic configurations, standard application installs/setups, profile transfer, and preparation of old devices for disposal or re-deployment]{segoe="" ui",="" tahoma,="" sans-serif""}
- [Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware]{segoe="" ui",="" tahoma,="" sans-serif""}
- [Remote and basic desk-side technical support including remote control of end-users' devices]{segoe="" ui",="" tahoma,="" sans-serif""}




- [Troubleshooting and repairing desktop computers to ensure they interconnect seamlessly with multiple systems such as network drives, and all business productivity applications]{segoe="" ui",="" tahoma,="" sans-serif""}
- [Working independently to troubleshoot all support requests and follow escalation policies]{segoe="" ui",="" tahoma,="" sans-serif""}
- [Participating in testing, documentation, and implementation of assigned projects]{segoe="" ui",="" tahoma,="" sans-serif""}
- [Short term projects may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments]{segoe="" ui",="" tahoma,="" sans-serif""}
- [Some projects may involve travel to sites throughout the state, and/or nationwide]{segoe="" ui",="" tahoma,="" sans-serif""}

Competencies

- [Ensures Accountability]{segoe="" ui",="" tahoma,="" sans-serif""}
- [Tech Savvy]{segoe="" ui",="" tahoma,="" sans-serif""}
- [Communicates Effectively]{segoe="" ui",="" tahoma,="" sans-serif""}
- [Values Differences]{segoe="" ui",="" tahoma,="" sans-serif""}
- [Customer Focus]{segoe="" ui",="" tahoma,="" sans-serif""}
- [Resourcefulness]{segoe="" ui",="" tahoma,="" sans-serif""}
- [Drives Results]{segoe="" ui",="" tahoma,="" sans-serif""}
- [Plans and Prioritizes]{segoe="" ui",="" tahoma,="" sans-serif""}
- [Decision Quality]{segoe="" ui",="" tahoma,="" sans-serif""}
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📌 Desktop Support Technician I (Redmond)
🏢 Denali Advanced Integration
📍 Redmond