Job Description
We're on the hunt for a hands-on Tech Support Team Lead to join the #GhandaGang in South Geelong, VIC /n /n Join the fun and enjoy: /n /n
- Being part of a family-run business and a purpose-driven workforce /n
- A generous remuneration package, including clothing allowances and an annual performance bonus /n
- Clothing discount for you and your direct family /n
- Genuine career progression in a business that keeps growing /n

About us
/n Ghanda began in Torquay, VIC, in the early 2000s, selling hand-printed tees at the local skatepark and music festivals. /n Today we're the largest 100% Australian-owned and operated clothing brand, with an onshore manufacturing facility and distribution centre in Geelong and more than 100 stores nationwide.

About the role
/n Reporting directly to the IT Manager, you'll lead our Tech Support team while staying firmly on the tools. This is a player-coach role. A day in the life/n As our Tech Support Team Lead, your responsibilities and projects will include: /n /n
- Leading, mentoring and supporting a team, including workload, priorities and development /n
- Acting as the senior escalation point, and working tickets yourself day to day /n
- Owning helpdesk administration, including queues, reporting and continuous improvement /n
- Building out and maintaining our self-help portal so teams can solve common issues themselves /n
- Server maintenance, patching and uptime across our environment /n
- WAN/LAN management across Head Office, the Distribution Centre and 100+ stores /n




- Microsoft 365 and Active Directory administration, including users, licensing, security and access /n
- Store infrastructure: new store openings, refits, POS hardware and in-store networks /n
- Managing vendor relationships /n
- Identifying IT process improvements across the team /n An ideal addition to the #GhandaGang will have:/n /n
- Solid hands-on experience in IT support or systems administration, and a real willingness to get your hands dirty with tickets /n
- Experience leading or mentoring a support team, or being the go-to senior tech /n
- Strong working knowledge of M365, Active Directory, Windows Server /n
- Proven in network architecture design (WAN/LAN) /n
- Experience supporting multi-site or retail environments (highly regarded) /n
- A calm, independent problem-solving style: you work out what's wrong and fix it without waiting to be told /n
- Clear communication skills, with the ability to explain tech to anyone from the shop floor to the boardroom /n
- Strong organisational skills and the ability to juggle competing priorities /n
- Strong understanding of Linux/Windows virtual environments /n /n Bonus points (not deal-breakers): /n /n
- Relevant certifications (e.g. Microsoft, CompTIA, Cisco) /n /n At Ghanda, we value the right attitude over experience. /n If you think you're the next best thing to hit the #GhandaGang, we can't wait to hear from you /n /n This is an in office role based at our Head Office and is not available as a remote position. No recruitment agencies.

📌 Tech Support Team Lead (Geelong)
🏢 Ghanda Clothing
📍 Geelong