We have exciting new Inbound Customer Service roles available at our Warwick Farm head office!

Our Story:

Direct Freight Express is a nationwide, family-owned and operated transport company with over 33 years of experience in the road transport industry. With more than 2,500 employees across 67 strategically positioned locations nationwide, and our continued growth is built on our commitment to great customer service, innovation, and reliable transport solutions.

The Opportunity:

We are currently seeking highly motivated individuals to join our team as soon as possible:

Role: Call Centre Customer Service Representatives

Location: Warwick Farm, NSW 2170

Expected Hours of Work: MON- FRI (8 hour shift) - Permanent, full-time The position will include duties such as but will not be limited to:

- High volume inbound calls

- Addressing existing and new customer enquires/matters and or complaints

- Track and trace deliveries to provide feedback to customers i.e. ETA

- Maintain status of enquiry by using internal systems

- Liaise with different levels of people within the organisation to locate freight





- General administrative functions.

About you:

- Demonstrated experience working within a high-volume contact centre environment (2 years)

- Professional and confident with a customer service focus

- Impeccable communication skills, both verbal and written

- Superior organisational skills and ability to multi-task and prioritise conflicting deadlines

- Positive and resilient outlook

- Excellent problem solving and investigative skills

- Able to provide at least two employment references.

Our Benefits:

- Free onsite park, and close proximity to Warwick Farm train station

- Outstanding office environment

- Free access to our employee assistance program.

Fit the above criteria or would like to start your career in transport? APPLY NOW via SEEK!

We are an equal prospect employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have the opportunity to

📌 Inbound Call Centre Customer Service Representative (Warwick Farm)
🏢 Direct Freight Express
📍 Warwick Farm