Injury Management & Workers Compensation Specialist

- Support employee wellbeing, injury management, workers’ compensation and return-to-work outcomes.

- Full-time opportunity with flexible working, rostered days off and access to Fitness Passport.

- Salary from $117,697.89 - $126,882.48 per annum plus 12% Superannuation.

Make a Difference Where You Work

Willoughby City Council is seeking an experienced Injury Management & Workers’ Compensation Specialist to support the health, wellbeing and recovery of Council employees.

In this role, you’ll provide specialist advice and case management, working with managers, employees, insurers, treating practitioners and rehabilitation providers to achieve safe, timely and sustainable recovery at work. You’ll also strengthen injury management practices, claims performance and compliance with statutory obligations.

Why Join Us?

Apply Your Specialist Expertise: Exercise professional judgement and autonomy in case management while improving processes, claims performance and manager capability.

Work Collaboratively: Partner with managers, People & Culture, and external specialists to address recovery barriers and support positive outcomes.

Enjoy a Excellent Place to Work: Be part of a supportive organisation that values its people, encourages qualified growth and makes a positive difference in the community.

About the Role

As the Injury Management & Workers’ Compensation Specialist, you will:

- Prioritise safety and manage workers’ compensation claims from notification to closure, including complex physical and psychological injury matters.

- Coordinate non-work-related injury and illness cases, including obtaining medical evidence and facilitating the development, implementation and monitoring of suitable alternate duties and reasonable adjustments.

- Provide practical advice to managers and employees, and coordinate insurers, treating practitioners, rehabilitation providers and case conferences to support recovery.





- Develop and maintain injury management policies, procedures and Council’s Return-to-Work Program, supporting compliance with NSW statutory requirements.

- Monitor claims, reimbursements, premiums, costs and recovery outcomes; liaise with Council’s insurer and coordinate wage declarations and premium requirements.

- Coordinate pre-employment and fitness-for-work assessments, communicate provider outcomes and recommendations.

- Maintain confidential records, analyse claims trends, prepare reports and escalate risks or delays to the WHS Lead.

- Build manager capability through training and guidance, and improve injury prevention, early intervention and recovery-at-work practices.

What You’ll Bring:

- Relevant tertiary qualifications and/or significant experience in workers’ compensation, injury management, WHS, human resources or a related field.

- SIRA Return to Work Coordinator training, or willingness to complete it within three months of commencement.

- Demonstrated experience in workers’ compensation, injury management and return-to-work case management experience, including psychosocial injury, complex return-to-work matters or disputed claims.

- Excellent knowledge of NSW workers’ compensation, injury management, return-to-work and WHS requirements; ability to develop and monitor suitable duties and recovery strategies.

- Experience collaborating with insurers, claims agents, rehabilitation providers, treating practitioners, managers and employees; strong communication and sensitive conversation skills.

- Strong analytical and reporting skills, confidentiality,



discretion and professional judgement; ability to manage competing deadlines and statutory timeframes.

- Microsoft Office proficiency and confidence using claims, records or HR/WHS systems.

- Current NSW Class C Driver’s Licence, or ability to travel to Council sites.

Desirable:

- Local government or comparable public sector experience

- Experience with TechnologyOne, HRIS, WHS or claims systems experience

How to apply

Visit https://www.willoughby.nsw.gov.au/Council/Working-with-us/Careers to apply or learn more including all about the range of benefits on offer at Willoughby.

For more information, contact: Kieran Riches, Work Health and Safety Lead at *@Willoughby.nsw.gov.au or on +61 2 9777 1030.

Applications should address all the key responsibilities outlined in the Position Description. The Position Description (PD) is located in the Job Attachments section of the job listing.

The successful candidate will be subject to relevant and ongoing police, qualification and probity checks as determined by Council.

Applications close: Sunday, 29 November 2026 at 11:30pm

Please note recruitment activity may commence before the closing date.

At Willoughby City Council, inclusion, diversity and belonging are core to how we work and how we recruit. We are committed to building a workplace that reflects the diversity of our community – one where everyone feels respected, valued and supported to contribute fully. We welcome applications from people of all backgrounds, abilities and identities – including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse individuals, LGBTIQA+ communities, veterans, and people of all ages.

If you require adjustments during the recruitment process, we encourage you to let us know. We are committed to ensuring an accessible, inclusive and barrier-free experience for every candidate.

📌 Injury Management & Workers Compensation Specialist (Sydney)
🏢 Willoughby City Council
📍 Sydney