ABOUT OUR CLIENT Our client is a well-established national retail organisation operating across a large, distributed franchise network. The business is undertaking a significant technology transformation focused on modernising its store technology environment, strengthening technology governance and successfully transitioning to a new managed IT services provider.

ABOUT THE ROLE

This is a senior, hands-on interim leadership role responsible for taking ownership of a major technology transformation program across a national retail network. Working closely with the founder, executive leadership, internal technology resources and external partners, you will lead the transition to a new managed services provider while addressing legacy infrastructure, architecture, security and delivery challenges.

This is a fractional, office-based engagement, with the number of days per week to be agreed based on the requirements of the transformation. The initial program is expected to run across approximately 12 months.

KEY RESPONSIBILITIES

- Lead the end-to-end transition to a current managed IT services provider.
- Drive delivery across a complex multi-site retail and franchise environment.
- Assess legacy infrastructure, connectivity, POS environments and technology dependencies.
- Lead vendors,



resolve transition challenges and establish clear supplier accountability.
- Engage with franchisees and business owners to build confidence and drive adoption.
- Identify technology, cyber security and operational risks and develop practical remediation plans.
- Provide executive leadership with clear reporting, recommendations and accountability for delivery.

KEY REQUIREMENTS

- Significant senior technology leadership experience across Technology Director, Head of Technology or Head of IT roles.
- Strong experience within multi-site, franchise or distributed retail environments.
- Proven experience leading complex IT transformations, infrastructure migrations or managed services transitions.
- Strong technology infrastructure, architecture, networking, POS and cyber security knowledge.
- Demonstrated experience managing vendors, commercial relationships and challenging supplier transitions.
- Strong stakeholder capability, including influencing business owners, executives and non-technical stakeholders.
- Hands-on, commercially minded and comfortable taking ownership of complex technology challenges.

To apply, please click the Apply button and submit your CV. Applications will be assessed within 5 business days, and shortlisted candidates will be contacted directly.

📌 Interim Technology Director - Transformation & Delivery (Melbourne)
🏢 The Hassett Group
📍 Melbourne