Company description

The Metcash story began from the humble origins of our first family-owned corner store in 1927. And for almost 100 years since then, we've been backing independents and strengthening the communities we operate in.

Today, Metcash (ASX: MTS) is Australia and New Zealand's leading independent retail partner and wholesaler in the food, liquor, hardware, and tools industries, with sales of $19.5 billion in FY25. We provide our network with marketing, purchasing, warehousing, distribution and systems support

At Metcash, you're part of something bigger. We've got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

- Grow your career with tailored development programs
- Thrive your way with flexible work options
- Make your mark in a high-performing, values-led team

Australian Liquor Marketers (ALM) is the Liquor wholesale division of Metcash. We are the largest wide range wholesaler to the independent liquor trade. Being part of something bigger in the ALM team is all about making a huge difference for the local retailers, businesses and communities we service. And while you're championing successful independents, the wider Metcash family is behind you with a sea of opportunities to develop yourself, grow your career, and make your mark.

About the Opportunity

Based at our Crestmead site, this is a permanent full-time opportunity with a hybrid working model, including Tuesday to Thursday in the office.



It's a fantastic opportunity for someone from a customer service or hospitality background, or a recent graduate looking to take their first step into a corporate career. You'll support prepayment customer accounts, helping ensure orders are released accurately and on time while working closely with our Sales, Customer Service and Warehouse teams.

Previous credit experience isn't essential. We're looking for someone with the right attitude, strong values, a willingness to learn and a genuine customer-first mindset.

In this Role

- Review, process, and release customer orders in line with prepayment policies
- Confirm cleared funds, remittances, or approved payment methods prior to dispatch
- Manage large volumes of daily orders with speed and accuracy
- Monitor order queues and proactively address delays to avoid missed dispatch windows
- Monitor PBD accounts to ensure compliance with strict trading terms
- Identify discrepancies such as short payments, unapplied cash, or disputed invoices
- Contact customers to secure payment prior to order release
- Log and track disputes impacting payment or order release

You're Likely a Match If

- Proven experience in a customer facing role
- Ability to work in a fast-paced, high-volume FMCG environment




- Strong attention to detail and ability to follow strict processes
- Good communication skills with confidence to handle payment discussions
- Strong time management and ability to meet tight deadlines
- Resilient and calm in a deadline-driven workplace

What's on offer

We're proud to offer a workplace that supports your well-being, growth, and belonging:

?️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

? Career Growth: Endless learning and development opportunities

? Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

? Inclusive Culture: Bronze Employer for LGBTQ Inclusion

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024-2025)

? Mental Health: Gold accreditation by Mental Health Australia

? Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australia's leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town' by providing merchandising, operational and marketing support.

We're committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

#INFLA

📌 Junior PBD Officer (Crestmead)
🏢 Metcash
📍 Crestmead