Join an established, but growing aquatics brand!

Are you passionate about marketing and fascinated by the underwater world? Do you love crafting stories, building brands, and engaging customers? If so, dive into a unique opportunity with Aquarium Industries, a leader in the aquarium fish and aquatics industry.

We’re looking for a creative, organised, and proactive Marketing Coordinator to help us scale our brands, by maintaining market presence and connecting with our customers to showcase the beauty of aquatic life.

Reporting to the leadership team, you'll be responsible for coordinating marketing activities across digital channels, supporting customer communications, maintaining brand consistency, and assisting with customer-facing administrative functions.

No two days are the same. One day you may be filming newly imported tropical fish, the next preparing an EDM campaign, updating website content, coordinating a trade show, or assisting customers with account set-up and online portal access.

The Role

Customer & Website Administration

- Assist with onboarding current customers

- Set up and maintain customer accounts within company systems

- Manage customer website logins, passwords and access requests

- Open, update and close customer accounts as required

- Draft and send professional customer communications and email correspondence

- Coordinate customer database updates and contact information maintenance

- Assist customers with navigating online ordering platforms and digital resources

- Support customer marketing initiatives by providing promotional materials and product information

Content & Digital Marketing

- Create engaging content for social media platforms including Facebook, Instagram, LinkedIn and YouTube

- Write and distribute email marketing campaigns, newsletters and customer communications

- Coordinate seasonal campaigns, promotions and new product launches

- Develop educational content supporting aquarium retailers and hobbyists





- Source and create photography and video content featuring livestock and aquatics products

- Assist in maintaining website content, promotions and product information

- Maintain brand consistency across all marketing channels and customer touchpoints

Campaign Coordination & Reporting

- Support marketing campaigns from concept through execution

- Monitor social media engagement and community interactions

- Assist with campaign performance reporting and analytics

- Track key marketing metrics and provide regular reporting

- Assist with trade shows, exhibitions, retailer events and in-store promotions

Cross-Functional Collaboration

- Work closely with sales, livestock, operations and customer service teams

- Promote new fish arrivals, key product ranges and seasonal opportunities

- Help identify stories and content opportunities across the business

- Support internal communications and company initiatives

About You

You'll be equally comfortable creating a social media reel, drafting a professional email, assisting a customer with website access, and coordinating a marketing campaign.

Essential Skills & Experience

- Previous experience in a marketing, communications, customer engagement or coordination role

- Strong written communication and copywriting skills

- Experience managing business social media accounts

- Experience using Canva and/or Adobe Creative Suite

- Strong organisation and administration skills

- High attention to detail

- Confident using Microsoft Office applications





- Ability to manage multiple projects and priorities simultaneously

- Strong customer service and relationship-building skills

- Professional verbal and written communication
- A proactive and self-motivated approach

Highly Desirable

- Experience with email marketing platforms such as Mailchimp, mailerlite or similar

- Photography and videography skills

- Experience with website content management systems

- Experience supporting B2B customers

- Pet industry, aquarium, hobby or specialist retail experience

- Understanding of e-commerce platforms and customer portals

- Event and trade show coordination experience

What Success Looks Like In your first 12 months you will:

- Increase engagement across social media channels

- Deliver consistent customer communications and EDM campaigns

- Help improve customer experience through effective website and account management

- Support successful product launches and promotional campaigns

- Build strong relationships with our retail customers and internal teams

- Become a trusted source of information and support for both marketing and customer-facing activities

Why Join Aquarium Industries?

- Work in one of Australia's most unique and fascinating industries

- Join a business with over 50 years of industry leadership

- Opportunity to combine marketing, creativity and customer engagement

- Hands-on involvement with new fish arrivals and industry events

- Collaborative and supportive team environment

- Genuine opportunity to make an impact and grow the role

If you're looking for a marketing role that's far more interesting than promoting another generic product, we'd love to hear from you.

Apply now with your resume and examples of marketing, content, social media, design or creative work you're proud of.

Applications close Thursday 10th December, however, applications will be assessed prior to submission close, so don’t delay.

📌 Marketing Coordinator (Epping)
🏢 Aquarium Industries
📍 Epping